Experienced Site Reliability Engineer – Cloud Infrastructure Management and Kubernetes Expertise

Introduction to Concentrix

We're Concentrix, a pioneering tech company that's human-centered, tech-powered, and intelligence-fueled. We specialize in creating innovative solutions that empower brands to grow globally and thrive in the future. With a presence in over 70 countries across 6 continents, we're trusted by clients from all major sectors, including up-and-coming success stories and iconic Fortune Global 500 brands. Our mission is to challenge conventions, deliver unprecedented outcomes, and craft experiences that exceed expectations.

Join Our Concentrix Catalyst Team

As a Site Reliability Engineer in our Concentrix Catalyst team, you'll be part of the engine that drives our experience design and engineering capabilities. You'll work with a talented group of professionals who combine human-centered design, powerful data, and cutting-edge technology to accelerate customer experience (CX) transformation at scale. Our team provides market-leading technology and insights to modernize and simplify the customer experience, and you'll play a vital role in delivering strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and improve outcomes for our clients.

Job Overview

We're seeking an experienced Site Reliability Engineer to join our team. As a remote-first company, you'll have the flexibility to work from anywhere and enjoy a unique work environment that fosters collaboration, innovation, and growth. In this role, you'll leverage your technical expertise to drive success and make a significant impact on our organization. We offer a competitive salary range of $91,457 - $137,186, plus incentives that align with individual and company performance, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, a comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays.

Key Responsibilities

• Manage and maintain our cloud infrastructure, with a focus on Kubernetes and AWS (including EKS, EC2, S3, RDS, etc.)
• Design and implement disaster recovery (DR) setups, high availability (HA) configurations, and load balancing strategies to ensure maximum uptime and performance
• Develop and maintain CI/CD pipelines using tools such as Jenkins, GitLab, or similar
• Work with distributed systems like Cassandra, RabbitMQ, Redis, or other in-memory databases to optimize performance and scalability
• Collaborate with cross-functional teams to identify and resolve technical issues, and implement process improvements
• Stay up-to-date with the latest technologies and trends in cloud infrastructure, Kubernetes, and DevOps, and apply this knowledge to continuously improve our systems and processes

Essential Qualifications

• 5+ years of hands-on experience in Kubernetes management and cloud infrastructure (AWS preferred)
• Proven experience with disaster recovery (DR) setup, high availability (HA) configuration, and load balancing strategies
• At least 3+ years of experience in setting up and maintaining CI/CD pipelines using tools such as Jenkins, GitLab, or similar
• Solid experience with distributed systems like Cassandra, RabbitMQ, Redis, or other in-memory databases
• Familiarity with cloud platforms and services, particularly AWS (including EKS, EC2, S3, RDS, etc.)

Preferred Qualifications

• Experience with additional cloud platforms (Azure, GCP) is a plus
• Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation
• Exposure to other message brokers or queuing systems is advantageous

Skills and Competencies

• Strong technical skills in cloud infrastructure, Kubernetes, and DevOps
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Effective communication and collaboration skills, with the ability to work with cross-functional teams
• Strong attention to detail, with a focus on delivering high-quality results
• Ability to adapt to changing priorities and deadlines in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At Concentrix, we're committed to helping our employees grow and develop their careers. As a Site Reliability Engineer, you'll have access to a range of training and development opportunities, including workshops, webinars, and conferences. You'll also have the chance to work with a talented team of professionals who are passionate about technology and innovation, and who are dedicated to helping you succeed in your role.

Work Environment and Company Culture

We're a remote-first company that values flexibility, collaboration, and innovation. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Site Reliability Engineer, you'll be part of a dynamic team that's passionate about technology and innovation, and that's dedicated to delivering exceptional results.

Compensation, Perks, and Benefits

We offer a competitive salary range of $91,457 - $137,186, plus incentives that align with individual and company performance. Our comprehensive benefits package includes medical, dental, and vision insurance, a comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to the latest technologies and tools.

Conclusion

If you're a motivated and experienced Site Reliability Engineer who's passionate about cloud infrastructure, Kubernetes, and DevOps, we encourage you to apply for this exciting opportunity. As a member of our Concentrix Catalyst team, you'll have the chance to work with a talented group of professionals who are dedicated to delivering exceptional results and driving innovation. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply now and discover the power of a game-changing career with Concentrix!

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