Experienced Technical Account Manager – Cloud Native Solutions and Customer Success Specialist (Remote)

Introduction to Rackner and the Role

Rackner, a leading software consultancy, is on the hunt for talented Technical Account Managers to join our dynamic team. As a Technical Account Manager at Rackner, you will serve as the primary technical advisor for both new and existing customers, aligning them with cutting-edge solutions within the Platform One portfolio and providing hands-on support throughout the entire customer lifecycle. Our company is passionate about building cloud-native solutions for startups, enterprises, and the public sector, and we're looking for like-minded individuals to help drive our mission forward.

Key Responsibilities

As a Technical Account Manager, your primary focus will be on delivering exceptional customer experiences through technical expertise and support. Your key responsibilities will include:

• Collaborating with customers to understand their technical requirements and developing tailored solutions to meet their needs
• Providing expert guidance on Platform One portfolio solutions, including Advanced Kubernetes, Cloud, Cloud Security, Cybersecurity, and DevSecOps
• Delivering hands-on support throughout the full customer lifecycle, from onboarding to ongoing maintenance and optimization
• Building and maintaining strong relationships with customers, ensuring high levels of satisfaction and loyalty
• Staying up-to-date with the latest technologies and trends in cloud-native solutions, DevSecOps, and cybersecurity, and applying this knowledge to drive customer success
• Working closely with cross-functional teams, including sales, engineering, and customer success, to ensure seamless customer experiences

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Computer Science, IT, or a related field, with a minimum of 3+ years of experience contributing to a technical team for a software or IT project
• Advanced knowledge of Kubernetes, Cloud, Cloud Security, Cybersecurity, and DevSecOps
• Experience working with IT Operations, Site Reliability Engineer, Software Engineer, and System Administrator roles
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• A strong passion for delivering exceptional customer experiences and driving technical solutions to meet customer needs

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Platform One exposure and experience working with cloud-native solutions
• A background in DevSecOps, with experience in developing and implementing secure software development practices
• Relevant certifications, such as AWS, Azure, or Google Cloud certifications, or a willingness to obtain these certifications
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and technologies

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Technical expertise: Advanced knowledge of Kubernetes, Cloud, Cloud Security, Cybersecurity, and DevSecOps, with the ability to apply this knowledge to drive customer success
• Communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Problem-solving and analytical skills: Strong problem-solving and analytical skills, with the ability to analyze complex technical issues and develop creative solutions
• Time management and organization: Strong time management and organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Adaptability and flexibility: A strong ability to adapt to changing priorities and technologies, with a willingness to learn and grow in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At Rackner, we are committed to the growth and development of our employees. As a Technical Account Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and development programs, designed to help you build your technical skills and knowledge
• Opportunities for career advancement, with a clear path for professional growth and development
• A culture of innovation and experimentation, with a willingness to try new things and take calculated risks
• Access to the latest technologies and tools, with a focus on cloud-native solutions and DevSecOps
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

Work Environment and Company Culture

At Rackner, we pride ourselves on our energetic and growing consultancy, with a passion for solving big problems for both startups and enterprises. Our company culture is built around a set of core values, including:

• Innovation: We believe in innovation and experimentation, with a willingness to try new things and take calculated risks
• Customer focus: We are customer-obsessed, with a focus on delivering exceptional customer experiences and driving technical solutions to meet customer needs
• Collaboration: We believe in collaboration and teamwork, with a focus on building strong relationships with customers and internal stakeholders
• Continuous learning: We believe in continuous learning and growth, with a focus on building the skills and knowledge of our employees
• Fun: We believe in having fun, with a range of social events and activities designed to bring our team together and celebrate our successes

Compensation, Perks, and Benefits

At Rackner, we offer a range of compensation, perks, and benefits, including:

• A competitive salary, with opportunities for career advancement and professional growth
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as life insurance and short- and long-term disability insurance
• A 401(k) plan with 100% matching up to 6%, with a focus on helping our employees build their retirement savings
• A highly competitive PTO policy, with a focus on giving our employees the time and flexibility they need to recharge and pursue their passions
• A range of perks and benefits, including fitness/gym membership eligibility, weekly pay schedule, and employee swag, snacks, and events
• A home office and equipment plan, with a focus on providing our employees with the tools and resources they need to succeed in a remote work environment

Conclusion

If you are a motivated and experienced Technical Account Manager, with a passion for delivering exceptional customer experiences and driving technical solutions to meet customer needs, we encourage you to apply for this exciting opportunity. At Rackner, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits to help you build your skills and knowledge. With a competitive salary, comprehensive benefits package, and range of perks and benefits, this is an opportunity not to be missed. Apply now to join our dynamic team and take your career to the next level!

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and discuss this opportunity further.