Experienced CYP Fee Assistance Operations Clerk (Remote) - Child and Youth Program Support Specialist

Introduction to Our Organization

We are a dynamic team dedicated to supporting the Child and Youth Program (CYP) Joint Operations Community Based Fee Assistance Program. Our mission is to provide exceptional administrative and technical services to families, ensuring they receive the assistance they need to access quality child care. We are committed to fostering a culture of excellence, integrity, and compassion, and we are seeking a skilled and dedicated professional to join our team as a CYP Fee Assistance Operations Clerk.

Job Overview

This is a fully remote role, offering you the flexibility to work from anywhere and providing a unique opportunity to make a positive impact on the lives of military families. As a CYP Fee Assistance Operations Clerk, you will play a vital role in supporting the administration of the fee assistance program, ensuring that families receive the financial assistance they need to access quality child care. You will be responsible for providing exceptional customer service, processing claims, and maintaining accurate records, all while working in a fast-paced and dynamic environment.

Key Responsibilities

• Family and Fee Assistance Support: Review child registration and enrollment documents to confirm accuracy and completeness, verify eligibility, employment, and income documents to calculate military child care fees, and collect enrollment information to determine subsidy benefits for children in community care.
• Provider Verification: Confirm licensing and accreditation information for community providers using official state or accrediting body resources.
• Claim and Data Processing: Process monthly claim forms, ensuring benefits align with authorized amounts, reconcile overpayments, returned checks, or payment discrepancies, and maintain organized and accurate reports, records, and databases for fee assistance.
• Communication and Collaboration: Support families via phone, email, and online messaging to address financial obligations, waiting lists, and program policies, and assist providers with enrollment, subsidy awards, payments, and certification processes.
• General Responsibilities: Research records to resolve discrepancies, notifying supervisors of unresolved issues, ensure compliance with safety, policy, and documentation standards, and prepare and submit daily, weekly, and monthly reports as required.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that demonstrate your ability to provide exceptional administrative support. The minimum requirements for this position include:

• Education/Experience: 1+ years of child care fee assistance work experience, or an Associate's Degree in Business Administration, Project Management, or a related field, or an equivalent combination of education and experience.
• Knowledge and Skills: Familiarity with military child care programs, such as Child Development Centers and School-Age Care, knowledge of fee assistance programs and related policies, experience with program databases, such as MilitaryChildCare.com (MCC) or Child and Youth Management System (CYMS), proficiency in general office automation software and basic accounting procedures, strong research and record-keeping skills, with attention to detail, and excellent written and verbal communication skills.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with military families: Familiarity with the unique challenges and needs of military families, and experience providing support and services to this population.
• Knowledge of child development principles: Understanding of child development principles and practices, and ability to apply this knowledge to support the administration of the fee assistance program.
• Experience with data analysis and reporting: Ability to collect, analyze, and interpret data, and prepare reports to support program evaluation and improvement.

Career Growth and Development Opportunities

We are committed to supporting the growth and development of our employees, and offer a range of opportunities for professional development and advancement. As a CYP Fee Assistance Operations Clerk, you will have the opportunity to:

• Develop your skills and knowledge: Participate in training and professional development opportunities to enhance your skills and knowledge in areas such as child care fee assistance, program administration, and customer service.
• Take on new challenges: Assume additional responsibilities and contribute to special projects and initiatives, such as process improvement and program evaluation.
• Advance your career: Pursue opportunities for advancement within our organization, such as supervisory or management roles, or explore opportunities in other areas of our organization.

Work Environment and Company Culture

We are a dynamic and supportive team, committed to fostering a culture of excellence, integrity, and compassion. As a CYP Fee Assistance Operations Clerk, you will be part of a team that values:

• Collaboration and teamwork: We work together to achieve our goals and support each other in our efforts to provide exceptional service to military families.
• Innovation and creativity: We encourage innovation and creativity, and support employees in developing new ideas and approaches to improve our services and processes.
• Diversity and inclusion: We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive to all employees.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• Health insurance: We offer a range of health insurance options to support your physical and mental health.
• Retirement savings: We offer a retirement savings plan to help you plan for your future.
• : We offer paid time off to support your work-life balance and provide opportunities for rest and relaxation.
• Professional development opportunities: We offer a range of professional development opportunities to support your growth and development as a professional.

How to Apply

To apply for this exciting opportunity, please submit your application through USAJOBS by 11:59 PM (EST) on January 29, 2025. You will need to:

• Submit your resume: Detailing your relevant experience and qualifications.
• Provide proof of education/training: College transcripts showing awarded degree, major, and institution.
• Submit other documentation (if applicable): Such as veteran's preference, military spouse preference, or DoD non-appropriated fund (NAF) priority documentation.

Conclusion

Don't miss out on this exciting opportunity to join our team as a CYP Fee Assistance Operations Clerk. We are looking for a skilled and dedicated professional who is passionate about supporting military families and providing exceptional administrative support. If you are a motivated and detail-oriented individual who is committed to excellence, we encourage you to apply for this role. Apply now and take the first step towards a rewarding and challenging career with our organization!