**Experienced and Customer-Focused The UPS Store Center Associate - Retail Operations and Logistics Support in Milford, MA**

Join Our Team: Delivering Exceptional Customer Experiences and Driving Business Success

We are excited to announce an immediate hiring opportunity for a The UPS Store Center Associate to join our dynamic team at The UPS Store Franklin #0738 in Milford, MA. As a customer-focused and results-driven professional, you will play a vital role in delivering world-class customer service, supporting retail operations, and driving business growth. If you are a motivated and enthusiastic individual with a passion for providing exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About The UPS Store and Our Culture

The UPS Store is a leading provider of retail shipping, postal, and business services, with a global network of independently owned and operated locations. Our company is built on a foundation of customer-centricity, innovation, and teamwork. We strive to create a work environment that is inclusive, supportive, and empowering, where our associates can grow, learn, and thrive. At The UPS Store Franklin #0738, we value our customers, our employees, and our community, and we are committed to making a positive impact in the lives of those we serve.

Key Responsibilities

As a The UPS Store Center Associate, you will be responsible for:

• Delivering outstanding customer service to walk-in customers and telephone inquiries, responding to their needs, and providing solutions to their shipping and logistics challenges.
• Continuously practicing good listening skills with customers, UPS Store team members, and leadership, to ensure that we understand their needs and exceed their expectations.
• Taking ownership of the customer's shipping needs and offering viable solutions, including recommending products and services that meet their requirements.
• Taking action to learn all product and service offerings, alternative solutions, and industry trends, to stay up-to-date and provide informed advice to customers.
• Operating all equipment, software, and devices in an expert fashion, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
• Maintaining a clean, organized, and safe working environment, adhering to health and safety standards and regulations.
• Performing other duties as assigned, including supporting special projects and initiatives.

Essential Qualifications and Skills

To be successful in this role, you will need:

• A high school diploma or GED, with a strong foundation in communication, customer service, and problem-solving.
• Previous retail sales experience, with a proven track record of delivering exceptional customer service and driving sales growth.
• Good communication and people skills, with the ability to work effectively with customers, team members, and leadership.
• Strong computer skills, including Microsoft Office and Adobe Suites, with the ability to learn new software and systems quickly.
• Outstanding phone skills, with the ability to handle customer inquiries and respond to their needs in a professional and courteous manner.
• Strong verbal and written communication skills, including spelling and math, with the ability to communicate effectively with customers and team members.
• The ability to lift 40+ pounds, with a willingness to work in a fast-paced environment and adapt to changing priorities.
• A flexible and part-time schedule, with a willingness to work Monday through Saturday during seasonal peak periods.

Preferred Qualifications and Skills

We would also like to see:

• Previous experience in a shipping or logistics environment, with a strong understanding of the industry and its trends.
• Certification in customer service, sales, or a related field, with a commitment to ongoing learning and professional development.
• Experience with inventory management, supply chain operations, or a related field, with a strong understanding of logistics and distribution.

Career Growth Opportunities and Learning Benefits

At The UPS Store, we are committed to the growth and development of our associates. We offer:

• Ongoing training and development programs, to help you build your skills and advance your career.
• Career advancement opportunities, with the potential to move into leadership roles or specialized positions.
• A competitive salary and benefits package, with opportunities for bonuses and incentives.

Work Environment and Company Culture

Our work environment is:

• Fast-paced and dynamic, with a focus on customer service and business growth.
• Collaborative and supportive, with a team-oriented approach to work.
• Inclusive and diverse, with a commitment to equal opportunities and respect for all employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A competitive hourly rate, with opportunities for bonuses and incentives.
• Benefits, including health, dental, and vision coverage, 401(k) matching, and paid time off.
• Perks, including employee discounts, flexible scheduling, and opportunities for professional development.

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a The UPS Store Center Associate, you will play a vital role in driving business growth and delivering world-class customer service. We look forward to reviewing your application and discussing this opportunity further.

Apply now and join our team!