Experienced Customer Service Ticket and Gate Agent - Airport Operations - Remote Work Option - Competitive Pay and Comprehensive Benefits Package
Join the Team at Delta Air Lines and Take Your Career to New Heights
Are you a customer-focused and results-driven individual looking for a new challenge in the airline industry? Do you have a passion for delivering exceptional service and ensuring a smooth travel experience for passengers? Look no further than Delta Air Lines, where we are seeking a highly skilled and motivated Ticket and Gate Agent to join our team at the Syracuse Airport. As a key member of our customer service team, you will have the opportunity to make a positive impact on the travel experience of our customers, while also advancing your career and developing new skills.
About Delta Air Lines and Our Culture
At Delta Air Lines, we are committed to our core values of Care, Integrity, Resilience, and Servant Leadership. We believe that our people are our greatest asset, and we invest in their growth and development through comprehensive training programs, mentorship opportunities, and competitive compensation and benefits packages. Our culture is built on a shared dedication to living our values every day, in everything we do. We strive to create a workplace that is inclusive, diverse, and supportive of all employees, and we offer a range of programs and benefits to support their well-being and success.
Job Summary and Key Responsibilities
As a Ticket and Gate Agent at Delta Air Lines, you will be responsible for providing exceptional customer service, handling ticketing and baggage check-in, and ensuring a smooth boarding process for our passengers. This is an entry-level position, and our leaders are committed to providing mentorship and support to help you advance your career. Some of the key responsibilities of this role include:
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
- Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
- Operating loading bridges and opening, closing, and securing aircraft doors.
- Escorting unaccompanied minors and disabled passengers throughout the airport.
- Providing exceptional customer service and resolving any issues or concerns that may arise during the travel process.
Scheduling and Work Environment
As a Ticket and Gate Agent, you will work a variety of shifts, including early morning, evening, and overnight shifts, based on operational needs. You will work between 20 and 40 hours per week, depending on your seniority. Our Syracuse Airport location offers a flexible, hybrid remote work arrangement, allowing you to work from home or in the office. We are committed to creating a work environment that is supportive, inclusive, and safe for all employees.
Compensation and Benefits
At Delta Air Lines, we offer a comprehensive compensation and benefits package that includes:
- Competitive salary: $19.00 per hour, with regular pay increases through 10.5 years.
- Industry-leading profit-sharing program and performance incentives.
- 401(k) plan with generous company contributions up to 9%.
- Vacation time: new hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year.
- Paid personal time: up to 56 hours of paid personal time within a 12-month period.
- 10 paid holidays per calendar year.
- Maternity/parental leave: birthing parents are eligible for 12 weeks of paid maternity/parental leave, and non-birthing parents are eligible for 2 weeks of paid parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits.
- Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health.
- Domestic and International space-available flight privileges for employees and eligible family members.
What You Need to Succeed
To be successful as a Ticket and Gate Agent at Delta Air Lines, you will need:
- A high school diploma, GED, or high school equivalency.
- Authorization to work in the United States.
- Proficiency in English, with strong verbal and written communication skills.
- Basic digital literacy and ability to use computer systems and software.
- Ability to pass a physical ability test (PAT) and a Customer Service Assessment.
- Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal.
Career Growth Opportunities and Learning Benefits
At Delta Air Lines, we are committed to the growth and development of our employees. As a Ticket and Gate Agent, you will have opportunities to advance your career and develop new skills through comprehensive training programs and mentorship opportunities. Some of the career growth opportunities and learning benefits we offer include:
- Career development programs to achieve your long-term career goals.
- Comprehensive training programs to develop your skills and knowledge.
- Mentorship opportunities to help you navigate your career.
- Business Resource Groups to connect with other employees who share similar interests and backgrounds.
- Recognition rewards and awards through our Unstoppable Together platform.
Work Environment and Company Culture Highlights
At Delta Air Lines, we strive to create a work environment that is supportive, inclusive, and safe for all employees. Some of the highlights of our company culture include:
- A commitment to diversity, equity, and inclusion.
- A focus on employee well-being and success.
- A culture of recognition and reward.
- A commitment to community service and sustainability.
- A range of employee resource groups and business resource groups.
Conclusion and Call to Action
If you are a motivated and customer-focused individual looking for a new challenge in the airline industry, we encourage you to apply for this exciting opportunity as a Ticket and Gate Agent at Delta Air Lines. With a competitive compensation and benefits package, comprehensive training programs, and opportunities for career growth and development, this is a role that can help you take your career to new heights. Apply now and join our team!
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