Experienced Remote Overnight Customer Service Representative - Night Shift Customer Support Specialist

Join Our Team: Revolutionizing Customer Service with Aston Carter

At Aston Carter, we're not just a staffing agency; we're pioneers in connecting top talent with industry-leading companies across the globe. With a rich history of delivering world-class corporate talent solutions, we've established ourselves as a trusted partner for thousands of clients. Our expertise spans various professions, including accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative fields. As a ClearlyRated Best of Staffing double diamond winner for both client and talent service, we're committed to excellence in everything we do.

About the Role: Remote Overnight Customer Service Representative

We're on the hunt for a highly skilled and dedicated Overnight Customer Service Representative to join our team on a remote basis. As a key player in our customer service operations, you'll be responsible for handling customer calls and emails, providing timely and accurate information, managing parts and consumables orders, creating price quotes for services, and assigning field technicians to sites. Your primary goal will be to deliver exceptional customer service that drives sustainable business growth and fosters long-term customer loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner
• Provide accurate and detailed information about products and services
• Process parts and consumables orders, ensuring efficient and effective order fulfillment
• Create price quotes for services, adhering to company pricing guidelines and policies
• Assign field technicians to sites, coordinating with internal teams to ensure seamless service delivery
• Resolve customer complaints and concerns in a fair and courteous manner
• Maintain up-to-date knowledge of products, services, and company policies to provide exceptional customer support
• Utilize CRM software and other tools to manage customer interactions, track issues, and analyze customer data
• Collaborate with internal teams, including sales, technical support, and field operations, to ensure customer needs are met

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous customer service experience, preferably in a call center or overnight shift environment
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Proficiency in CRM software and Microsoft Office applications, including Excel, Word, and Outlook
• Ability to work in a fast-paced, dynamic environment with minimal supervision

Preferred Qualifications:

• Experience in a technical or industry-specific customer service role
• Knowledge of customer service software and technologies, including chat and email support tools
• Certifications or training in customer service, such as Certified Customer Service Representative (CCSR)
• Bilingual or multilingual skills, with the ability to support customers in multiple languages

Skills and Competencies:

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Customer-centric mindset, with a passion for delivering exceptional customer experiences
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams
• Problem-solving and analytical skills, with the ability to resolve complex customer issues
• Adaptability and flexibility, with the ability to work in a dynamic environment with changing priorities
• Technical skills, including proficiency in CRM software and Microsoft Office applications

Career Growth Opportunities and Learning Benefits:

At Aston Carter, we're committed to helping our employees grow and develop their careers. As a Remote Overnight Customer Service Representative, you'll have access to:

• Ongoing training and development programs, designed to enhance your customer service skills and knowledge
• Opportunities for career advancement, including promotions to leadership roles or specialized positions
• Mentorship and coaching from experienced professionals, providing guidance and support as you navigate your career
• Access to industry events and conferences, keeping you up-to-date on the latest trends and best practices

Work Environment and Company Culture:

As a remote employee, you'll enjoy the flexibility and autonomy to work from anywhere. Our company culture is built on a foundation of diversity, equity, and inclusion, with a commitment to:

• Fostering a culture of care, engagement, and recognition, with clear outcomes and opportunities for growth
• Promoting diversity and inclusion, through hiring diverse talent and maintaining an inclusive environment
• Providing opportunities for growth and development, with a focus on employee success and well-being

Compensation, Perks, and Benefits:

We offer a competitive salary of $23 per hour, along with a comprehensive benefits package that includes:

• Opportunities for bonuses and incentives, tied to individual and team performance
• Access to a range of benefits, including health, dental, and vision insurance
• Paid time off and holidays, providing a healthy work-life balance
• Professional development opportunities, including training and education programs

Join Our Team:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply today to join our team as a Remote Overnight Customer Service Representative and start building a rewarding career with Aston Carter.

We're an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from candidates of all backgrounds and perspectives.

If you require a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] to discuss other accommodation options.

Don't miss this opportunity to join our team and start a new chapter in your career. Apply now and let's build the future together!