Compassionate Remote Patient Support Agent - Join Our Mission to Transform Lives Through Exceptional Patient Care

Transforming Lives, One Conversation at a Time

At CleanSlate, a nationwide medical group under the Workwarp umbrella, we're on a mission to revolutionize the way America tackles the crisis of addiction. With a presence in over 75 centers across the country, we've successfully treated more than 100,000 patients, and we're just getting started. Our comprehensive approach combines high-quality medication-assisted treatment (MAT) with hands-on care, including psychosocial support and intensive care coordination, to provide individualized mental health support. If you're passionate about making a difference in the lives of others and are looking for a fulfilling career, we invite you to explore the role of a Remote Patient Support Agent with us.

About Us: Warriors for Hope

At CleanSlate, we call ourselves Warriors for Hope because we believe in the power of compassion, empathy, and support. Our team is dedicated to providing a safe, non-judgmental environment where patients feel empowered to take control of their recovery journey. As a Remote Patient Support Agent, you'll be the frontline ambassador of our mission, providing critical support to our patients and clinics. Your role will be pivotal in ensuring that our patients receive the care and attention they deserve, and that our clinics operate smoothly.

Key Responsibilities: The Heart of Patient Support

• Manage an average of 75-100 inbound/outbound calls per day, ensuring timely and effective communication with patients, families, and healthcare providers.
• Respond promptly to emails and online chat messages, adhering to company KPIs and providing exceptional patient service.
• Utilize computerized scheduling systems to schedule appointments, ensuring seamless coordination between patients and healthcare providers.
• Resolve patient issues with empathy and professionalism, consistently meeting or exceeding patient service expectations.
• Maintain accurate patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Perform new patient registration, healthcare insurance verification, and scheduling, ensuring a smooth onboarding process.
• Adhere to department Quality Assurance Program and Core Values, upholding the highest standards of patient care and service.
• Meet performance goals established for the position, focusing on efficiency, call quality, attendance, calls per day, and patient satisfaction.
• Communicate critical and functional concerns to the Manager, providing recommendations for solutions and process improvements.
• Demonstrate proficiency in MS Office and Office 365, with intermediate to advanced skills in Excel.
• React well under pressure, treating others with respect and compassion, and embodying the values of a Warrior for Hope.

Qualifications: The Ideal Candidate

To excel as a Remote Patient Support Agent at CleanSlate, you'll need:

• A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
• A minimum of 3-5 years of experience with EMR systems, demonstrating your ability to navigate complex healthcare technology.
• Strong computer skills, including the ability to navigate multiple open tabs, systems, and processes.
• Intermediate to advanced MS Office skills, mainly in Excel, to efficiently manage patient data and perform administrative tasks.
• A High School Diploma; an Associate's degree is preferred.
• Bilingual English/Spanish skills are preferred, but not required.
• A reliable and productive home office setup, meeting company standards, with high-speed internet (at least 100mb download speed and 10mb upload speed).

What We Offer: A Comprehensive Benefits Package

At CleanSlate, we believe in taking care of our team. As a Remote Patient Support Agent, you'll enjoy:

• A generous PTO package plus Holidays for full and part-time positions.
• A $60 monthly High-Speed internet stipend to support your remote work setup.
• 401K and Roth with Company match, helping you plan for your future.
• Affordable Medical plans for employees working a minimum of 30 hours per week.
• Dental and Vision plans for employees working a minimum of 20 hours per week.
• Flexible Spending Accounts for Healthcare and Dependent Care expenses.
• Employer contribution to the HSA, supporting your health and wellbeing.
• Employee Assistance Program with company-paid visit allotment, providing you with access to mental health support.
• Company-paid Life, AD&D, Short, and Long Term Disability, including part-time employees.

Training and Hiring Hours: Your Journey Begins

As a Remote Patient Support Agent, you'll undergo comprehensive training (approximately 6 weeks) with the following schedule:

• Monday-Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST.

Once training is complete, your regular working hours will be:

• Monday - Thursday: 11:30-8pm EST / 10:30-7pm CST / 8:30-5pm PST.
• Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST.
• One rotating Saturday from 8-12pm EST / 7-11am CST / 5-9am PST.

Why Join Us? Career Growth and a Culture of Care

At CleanSlate, we're committed to your growth and development. As a Remote Patient Support Agent, you'll have opportunities to:

• Develop your skills in patient support, care coordination, and healthcare administration.
• Advance your career within our organization, with opportunities for professional growth and leadership development.
• Be part of a dynamic team that is passionate about making a difference in the lives of others.

Our culture is built on compassion, empathy, and a commitment to excellence. We believe in fostering a work environment that is supportive, inclusive, and empowering. As a Warrior for Hope, you'll be part of a community that is dedicated to transforming lives and creating a brighter future for our patients and our team.

Ready to Make a Difference?

If you're passionate about delivering exceptional patient care, working in a dynamic and supportive environment, and being part of a mission-driven organization, we encourage you to apply for the Remote Patient Support Agent role. Join our team of Warriors for Hope and be part of a movement that's changing lives, one conversation at a time.

Don't miss out on this exciting opportunity to grow your career and make a meaningful impact. Apply now and take the first step towards a fulfilling career with CleanSlate.