Remote Reservation Associate - Florida: Join European Wax Center's Dynamic Team as a Customer-Centric Guest Service Professional

Unlock a Rewarding Career with European Wax Center: Where Beauty Meets Exceptional Guest Experience

At European Wax Center (EWC), we're not just about providing top-notch waxing services; we're about crafting unforgettable experiences that leave our guests feeling confident, radiant, and beautiful in their own skin. As a pioneering brand in the beauty industry, we're committed to excellence, innovation, and customer satisfaction. If you're passionate about delivering outstanding customer service, thrive in a fast-paced environment, and are looking for a flexible remote role, we've got an exciting opportunity for you!

About the Role: Remote Reservation Associate - Florida

We're on the hunt for a talented and charismatic Remote Reservation Associate to join our dynamic team in Florida. As the first point of contact for many of our guests, you'll play a pivotal role in shaping their overall experience with EWC. This remote role offers the perfect blend of flexibility and career growth, allowing you to work from the comfort of your own space while being part of a vibrant team that's passionate about beauty and customer satisfaction.

Key Responsibilities: Crafting Exceptional Guest Experiences

• Provide a warm, welcoming, and professional phone experience for our guests, ensuring their queries are addressed, and their reservations are managed efficiently.
• Handle escalated calls with poise and professionalism, resolving issues promptly and effectively.
• Collaborate with your team to achieve shared goals, picking up shifts as needed, and contributing to a positive and productive team culture.
• Stay up-to-date on current promotions, services, and policies, educating guests and driving sales through effective communication.
• Maintain a high level of product knowledge, utilizing EWC terminology and scripts to create memorable guest experiences.
• Participate in weekly Strut Sessions (training and development programs) to enhance your skills and knowledge, ensuring you're always equipped to deliver exceptional service.
• Adhere to corporate policies and procedures, maintaining a professional appearance and demeanor at all times.
• Engage in community events and street team marketing initiatives when requested, representing EWC with enthusiasm and energy.
• Take ownership of your schedule, ensuring you're prepared for your shifts and adhering to attendance policies.
• Other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications: The Skills and Competencies We're Looking For

To succeed as a Remote Reservation Associate at EWC, you'll need:

• Excellent verbal communication skills, with the ability to engage guests and colleagues alike.
• Strong interpersonal skills, capable of building effective relationships with guests and professionals at all levels.
• A positive, friendly, and upbeat demeanor, with a passion for delivering exceptional customer service.
• The ability to prioritize tasks effectively, managing multiple calls and responsibilities in a fast-paced environment.
• Flexibility to meet shift requirements, including weekends and varying hours.
• A professional appearance and attitude, with a commitment to representing EWC's values and vision.
• The capacity to work independently with limited supervision, demonstrating self-motivation and discipline.
• A willingness to receive and provide feedback, using it as an opportunity for growth and development.

Preferred Qualifications: What Will Set You Apart

While not mandatory, the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field, particularly in the beauty or wellness industry.
• Familiarity with CRM software and other customer service technologies.
• A background in sales or marketing, with a proven track record of driving revenue growth.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities.

What We Offer: Career Growth, Learning Benefits, and a Rewarding Work Environment

At EWC, we're committed to your growth and development. As a Remote Reservation Associate, you'll enjoy:

• Ongoing training and development programs, including our comprehensive Strut Sessions.
• Opportunities for career advancement, with a clear path for progression within the company.
• A competitive base salary, supplemented by bonuses and incentives.
• A flexible remote work arrangement, allowing you to work from the comfort of your own space.
• A fun, dynamic, and supportive team culture, with a shared passion for beauty and customer satisfaction.
• Full benefits after 90 days, with qualifying minimum hours worked.

Join Our Team: Apply Now and Embark on a Rewarding Career

If you're a motivated, customer-centric professional looking for a flexible and rewarding career opportunity, we want to hear from you! As a Remote Reservation Associate at EWC, you'll be part of a vibrant team that's shaping the future of the beauty industry. Apply now and discover a career that's as beautiful as it is rewarding.

European Wax Center is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives.