Remote Senior Application Support Administrator - Enterprise Application Management & IT Infrastructure Expert

Transform Your Career with a Leading Organization - Remote Senior Application Support Administrator

We're excited to announce an exceptional opportunity for a highly skilled and experienced Remote Senior Application Support Administrator to join our innovative Information Systems team. As a leader in our organization, you will play a pivotal role in overseeing the daily support, maintenance, and strategic development of our enterprise applications, driving technological excellence and aligning our IT infrastructure with organizational goals.

About Our Organization and the Role

Our organization is at the forefront of leveraging technology to drive success in our industry. We're committed to fostering a culture of innovation, collaboration, and continuous learning. As a Remote Senior Application Support Administrator, you will be an integral part of our Information Systems team, contributing to the oversight and strategic development of our enterprise applications, including document management, timekeeping, accounting, compliance, and litigation support systems. This remote position offers the flexibility to work from anywhere while making a significant impact on our technological infrastructure.

Key Responsibilities

• Monitor and Optimize Enterprise Applications: Evaluate error logs, server performance, and system resources to ensure the health and performance of our enterprise applications.
• Troubleshoot and Resolve Issues: Effectively manage Help Desk tickets related to enterprise applications, troubleshoot issues, and escalate matters as necessary to ensure timely resolution.
• Stay Ahead of Software Changes: Review patches, updates, and release notes to stay informed on software changes and recommend necessary software enhancements to improve application performance and security.
• Lead Testing and Quality Assurance: Oversee the testing process for new software versions or updates, manage test environments, and analyze results to ensure quality assurance and minimize the risk of deployment issues.
• Project Lead for Application Implementation and Updates: Develop project plans, lead the implementation or update of enterprise applications, and ensure timely completion of objectives to meet organizational needs.
• Production Environment Management: Coordinate with vendors for installations and upgrades, and oversee the creation and maintenance of production environments to ensure smooth application operation.
• Vendor Relations Management: Maintain strong relationships with vendors to address issues, request fixes, and manage software updates, ensuring effective support and issue resolution.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Comprehensive Knowledge: A deep understanding of enterprise applications, including document management and accounting systems, as well as infrastructure, server environments, and network communications.
• Technical Proficiency: Proficiency in various desktop operating systems, software, and packaging practices, with demonstrated ability to install, configure, and maintain enterprise applications effectively.
• SQL Server Experience: Essential experience with SQL Server and SQL scripting to manage and optimize database performance.
• Microsoft Technologies: Familiarity with Microsoft technologies, including Group Policy, is beneficial for enhancing your skillset and contributing to our IT environment.
• iManage Certification: iManage certification is preferred, demonstrating specialized knowledge in document management systems.
• Educational Background: A Bachelor's degree in Computer Science or a related discipline, or equivalent experience, is required to ensure a solid foundation in IT principles and practices.
• Experience: A minimum of five years of experience managing enterprise-wide applications, ideally in legal or professional services environments, is necessary to bring the required level of expertise and understanding to this role.

Skills and Competencies for Success

To excel as a Remote Senior Application Support Administrator, you will need:

• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills to troubleshoot complex issues and optimize application performance.
• Leadership and Project Management Skills: Demonstrated leadership and project management skills to lead initiatives and projects related to enterprise application management and implementation.
• Communication and Collaboration Skills: Excellent communication and collaboration skills to work effectively with vendors, team members, and stakeholders.
• Adaptability and Flexibility: Ability to adapt to changing technology landscapes and priorities, demonstrating flexibility in a dynamic work environment.

Career Growth Opportunities and Learning Benefits

This role offers significant opportunities for professional development and mentorship, enabling you to gain valuable experience that can propel your career trajectory within our organization and beyond. You will have the chance to:

• Develop Strategic IT Skills: Enhance your skills in strategic IT planning, application management, and IT infrastructure development.
• Lead Initiatives and Projects: Lead projects and initiatives that drive technological innovation and improvement, contributing to organizational success.
• Mentorship and Guidance: Receive mentorship and guidance from experienced professionals, supporting your career growth and development.

Work Environment and Company Culture

Our organization prides itself on fostering a collaborative and supportive work environment that values teamwork, open communication, and continuous learning. As a remote team member, you will be part of a dynamic and inclusive culture that promotes:

• Flexibility and Work-Life Balance: Enjoy the flexibility of remote work, allowing for a better balance between work and personal life.
• Collaborative Team Culture: Participate in a culture that encourages collaboration, innovation, and mutual support among team members.
• Professional Development: Engage in ongoing learning and professional development opportunities to enhance your skills and career prospects.

Compensation, Perks, and Benefits

We offer an attractive compensation package that includes:

• Competitive Salary: A competitive salary that reflects your experience and qualifications.
• Comprehensive Health Benefits: Comprehensive health benefits to support your well-being and that of your family.
• Career Advancement Opportunities: Potential for career advancement and professional growth within our organization.
• Impactful Work: The opportunity to make a significant impact on our enterprise applications and IT infrastructure, contributing to organizational success.

Join Our Team - Apply Now!

If you're a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Submit your application to join our team as a Remote Senior Application Support Administrator and take the next step in your career.

We're keen to hear from talented candidates like you who are passionate about delivering exceptional IT support and driving technological innovation. Apply now and become an integral part of our innovative Information Systems team!