Reservationist - On-site at World of Coca-Cola - Customer Experience & Group Sales Coordination

Join the World of Coca-Cola Team as a Reservationist and Be the Face of Our World-Class Attraction!

Are you a customer service enthusiast with a passion for creating unforgettable experiences? Do you have a knack for organization, communication, and data entry? We're on the hunt for a talented Reservationist to join our team at the World of Coca-Cola in Atlanta, GA! As the first point of contact for clients, you'll play a vital role in delivering exceptional customer service, coordinating group sales, and ensuring seamless operations. If you're ready to start your career journey with a dynamic and iconic brand, we want to hear from you!

About the World of Coca-Cola

Located in the heart of Atlanta, GA, the World of Coca-Cola is a premier tourist attraction that welcomes over 1 million visitors annually. Since its opening in 1990, our attraction has become a must-visit destination, offering an immersive experience that showcases the rich history and culture of The Coca-Cola Company. With a strong commitment to innovation, customer satisfaction, and community engagement, we're dedicated to creating lifelong memories for our guests.

Job Summary

As a Reservationist at the World of Coca-Cola, you'll be responsible for providing top-notch customer service, managing group reservations, and collaborating with our sales and operations teams. This role requires a unique blend of communication, organizational, and technical skills, with a focus on data accuracy, attention to detail, and adaptability. If you're a motivated and customer-focused individual looking to grow your career with a world-renowned brand, this is an exciting opportunity to join our team!

Key Responsibilities

Customer Service & Communication

• Deliver exceptional customer service via phone, email, and in-person interactions, ensuring a positive and professional representation of The Coca-Cola Company.
• Serve as the first point of contact for incoming inquiries, responding promptly and efficiently to client requests.
• Act as a concierge, assisting with itinerary planning for guests visiting Atlanta and providing personalized support.
• Communicate consistently and accurately, ensuring that protocols and procedures are clearly understood by clients and internal partners.
• Escalate requests when necessary, setting clear expectations for response times and follow-up.

On-Site Liaison between Group Sales and Operations Team

• Act as a liaison between the group sales and operations teams, facilitating seamless communication and collaboration.
• Assist with training Ambassador operations team members on group sales reservations processes and welcoming groups upon arrival.
• Partner with the operations team on special requests and arrival instructions, ensuring a smooth and memorable experience for our guests.

Data Entry & Sales

• Coordinate and process all phases of group reservations via phone and email, maintaining high accuracy and attention to detail.
• Follow up to reconfirm upcoming group arrivals, update reservations, and process payments for ticket sales.

Administrative Projects

• Perform group sales administrative duties, including conference preparation, shipping, and customer gift assembly.
• Assist with other duties and special projects as assigned, demonstrating flexibility and adaptability.

Requirements & Qualifications

Essential Skills & Experience

• 1+ year of experience in a reservation, customer service, or administrative role, preferably within the hospitality industry.
• On-site role at the World of Coca-Cola in Atlanta, GA.
• Proficiency in Microsoft Office Suite, with strong data entry and organizational skills.
• Excellent written and oral communication skills, with a strong focus on customer service and interpersonal interactions.
• Ability to work effectively under pressure, adapt to change, and produce accurate results in a fast-paced environment.

Preferred Skills & Experience

• Gateway Ticketing System experience.
• Familiarity with customer relationship management (CRM) software and other sales tools.
• Experience working in a fast-paced, dynamic environment with multiple stakeholders.

What We Offer

Competitive Compensation & Benefits

We offer a comprehensive compensation package, including a competitive salary, benefits, and perks that support your well-being and career growth.

Career Growth Opportunities

As a member of our team, you'll have access to training, development programs, and opportunities for advancement within the company. We're committed to helping you grow your skills and achieve your career goals.

Work Environment & Culture

Our team is passionate about delivering exceptional customer experiences and creating a positive, inclusive work environment. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and supported.

Why Join Our Team?

By joining the World of Coca-Cola team as a Reservationist, you'll become part of a dynamic and customer-focused organization that's dedicated to creating lifelong memories. You'll have the opportunity to:

• Work with a world-renowned brand and contribute to our mission of inspiring and delighting guests.
• Develop your skills and expertise in customer service, sales, and operations.
• Collaborate with a diverse and talented team of professionals who share your passion for customer experience.
• Enjoy a competitive compensation package and benefits that support your well-being and career growth.

How to Apply

If you're excited about this opportunity and ready to join our team, please submit your application. We encourage you to apply even if you don't feel like a perfect match – we're looking for great people to join our friendly team, and we can't wait to hear from you!