Experienced Retail Senior Store Manager – Operations, Leadership, and Customer Experience

Join the Team at FedEx Office: Where Excellence Meets Opportunity

FedEx Office is a leading provider of retail and business services, offering a wide range of solutions to customers across the globe. With a strong commitment to operational excellence, customer satisfaction, and employee development, we're seeking an experienced Retail Senior Store Manager to lead our flagship stores and drive business growth. As a Senior Store Manager, you'll play a critical role in delivering Purple Promise service, leading high-performing teams, and achieving store financial goals.

About the Role

We're looking for a seasoned retail professional to join our team as a Retail Senior Store Manager. In this role, you'll be responsible for running and growing your business, maintaining operational excellence, and leading, developing, and coaching your direct reports. You'll work closely with our largest accounts, complex customer needs, and commercial sales teams to deliver exceptional solutions and achieve store financial goals.

Key Responsibilities:

• Understand and model FedEx Office values to customers and team members, ensuring a culture of excellence and customer satisfaction.
• Build and inspire high-performing teams by using FedEx Office tools, resources, effective judgment, and decision-making in the selection, training, development, retention, and performance management of your people.
• Coach and teach your team, ensuring they have the tools and information needed to support company goals and perform their jobs.
• Regularly work with our largest accounts, complex customer needs, and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers.
• Ensure an exceptional store experience that engages and retains customers and team members, supporting the FedEx brand experience.
• Take ownership of all store controls, including Standard Operating Procedures, financials, safety, security, scheduling, and compliance with state and federal laws and system management through leadership and delegation.
• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Practice independent judgment, self-management, and effective decision-making in the performance of daily job duties, including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work, and supervising, monitoring, and directing store leaders and other team members.
• Share ideas and use Quality Improvement tools to improve the business.

Requirements and Qualifications

Essential Qualifications:

• Bachelor's Degree preferred; minimum High School or GED required.
• 4+ years of related experience (e.g., retail, service, hospitality, military), including 3+ years of supervisory experience.
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel.
• For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Preferred Qualifications:

• Previous experience in a retail or service-based environment.
• Experience with Quality Improvement tools and methodologies.
• Certification in leadership, management, or a related field.

Physical Demands and Work Environment

Physical Requirements:

• Ability to stand and/or move about the store to manage daily operations.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to travel as required to meet with customers, vendors, other team members, and/or related to other business necessities.
• Ability to maintain attention and concentration for extended periods.
• Ability to read and interpret documents and instructions from customers, vendors, and other team members.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, managing multiple priorities.
• Ability to work within the appropriate level of independence.
• Ability to report regularly to work and maintain established business hours.

What We Offer

Compensation and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

• Opportunities for career growth and professional development.
• Comprehensive training programs to enhance your skills and knowledge.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• A culture that values diversity, inclusion, and community involvement.
• Competitive pay and benefits, including opportunities for bonuses and recognition.

Why Join FedEx Office?

At FedEx Office, we're committed to delivering exceptional customer experiences, driving business excellence, and fostering a culture of quality and innovation. As a Retail Senior Store Manager, you'll have the opportunity to:

• Lead high-performing teams and develop future leaders.
• Drive business growth and achieve store financial goals.
• Deliver exceptional customer experiences and build strong relationships.
• Contribute to a culture of quality and continuous improvement.
• Enjoy a dynamic and supportive work environment.

How to Apply

If you're a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment, and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.