**Experienced Customer Service Representative – Remote RX Atlanta Position**

About Daisy and the RX Atlanta Role

Daisy is a modern, full-service condo and co-op property management company that combines thoughtful people, new technology, and hard-won processes to make buildings work for their residents – not the other way around. Since our summer 2021 launch, we’ve been the fastest growing property management company in New York, and we’re not slowing down now. If you’re looking for a challenge and an opportunity with a devoted, inventive, united team, Daisy might be the place for you. Join us, and let’s make a lasting impact on the way people live together.

This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage. As a key member of our team, you will be responsible for delivering top-notch customer service, building sustainable relationships, and driving business growth through your exceptional communication skills and problem-solving abilities.

Responsibilities

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries, ensuring that you have a solid grasp of our services and can effectively communicate with our customers.
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution, providing an exceptional customer experience to our residents.
• Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building, exceeding their expectations and building a loyal customer base.
• Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members, creating a welcoming and supportive environment for all.
• Build sustainable relationships and engage Daisy Community members by “going the extra mile” and demonstrating a genuine interest in their needs and concerns.
• Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions, ensuring consistency and efficiency in our communication processes.
• Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly, fostering a collaborative and supportive team environment.
• Coordinate the scheduling of appointments, including vendors, as necessary, ensuring that our customers receive the support they need in a timely and efficient manner.
• Assist Account Management team in building and maintaining relationships, providing valuable insights and support to drive business growth and customer satisfaction.
• Meet personal, department, and, company KPIs/OKRs, consistently delivering high-quality results and exceeding expectations in all areas of your work.

About You

We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships. If you have a strong desire to make a difference in the lives of our customers and are looking for a challenging and rewarding role, we encourage you to apply.

• Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus, demonstrating your ability to effectively communicate with our diverse customer base.
• Customer service or hospitality experience, with a proven track record of delivering exceptional customer experiences and building strong relationships.
• Able to work a flexible schedule including days, evenings, weekends, and holidays, demonstrating your flexibility and adaptability in a fast-paced environment.
• Self-motivated, can maintain composure and stay focused under pressure, with a strong ability to prioritize tasks and manage multiple projects simultaneously.
• Great at problem-solving with a keen eye for details, with a strong ability to analyze complex issues and develop effective solutions.
• Impeccably organized and able to improve processes, with a strong ability to streamline workflows and improve efficiency.
• Stellar written and verbal communication skills, with a strong ability to communicate effectively with customers, colleagues, and stakeholders.
• Flexibility with changing job duties and responsibilities, with a strong ability to adapt to changing priorities and deadlines.
• Excellent at time management and prioritizing tasks, with a strong ability to manage multiple projects and deadlines simultaneously.
• Experienced with juggling multiple communication channels (inbound calls, chats, and emails), with a strong ability to manage multiple communication streams and prioritize tasks effectively.
• Experience with Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms, demonstrating your technical skills and adaptability.

Career Growth Opportunities and Learning Benefits

At Daisy, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Regular training and development sessions to help you improve your skills and knowledge.
• Mentorship programs to help you develop your career and achieve your goals.
• Opportunities for advancement within the company, with a clear career progression path.
• Access to industry-leading tools and technologies, to help you stay up-to-date with the latest trends and best practices.

Work Environment and Company Culture

We are proud of our positive and supportive work environment, which is built on the following values:

• Collaboration and teamwork, with a strong focus on working together to achieve our goals.
• Customer focus, with a strong commitment to delivering exceptional customer experiences.
• Innovation and creativity, with a strong focus on developing new ideas and solutions.
• Continuous learning and development, with a strong commitment to helping our employees grow and develop their careers.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Competitive salary of $10-$12 per hour, depending on experience.
• Flexible scheduling to accommodate your needs and preferences.
• Opportunities for advancement within the company, with a clear career progression path.
• Access to industry-leading tools and technologies, to help you stay up-to-date with the latest trends and best practices.
• Regular training and development sessions to help you improve your skills and knowledge.
• Mentorship programs to help you develop your career and achieve your goals.

Conclusion

We are excited to hear from you and learn more about your qualifications and experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity. Don’t miss out on this chance to join our dynamic team and make a lasting impact on the way people live together.

Apply now and take the first step towards a rewarding and challenging career with Daisy!