Experienced Full Stack Salesforce Administrator/Developer – Cloud-Based Platform Development and Scalable Solutions

About OneStudyTeam and Reify Health

At OneStudyTeam, a Reify Health company, we're revolutionizing the way clinical trials are conducted and new therapies are approved. Our cloud-based platform, StudyTeam, brings research site workflows online, enabling sites, sponsors, and other key stakeholders to work together more effectively. With StudyTeam, we're trusted by the largest global biopharmaceutical companies, used in over 6,000 research sites, and available in over 100 countries. Our mission is to advance clinical research and improve patient care.

One mission. One team. That's OneStudyTeam. We're a vibrant community that's passionate about making a difference in the lives of patients and researchers alike. By joining our team, you'll become part of a dynamic and collaborative environment that's dedicated to innovation and excellence.

About the Role

We're seeking an experienced Full Stack Salesforce Administrator/Developer to join our team. As a key member of our technical team, you'll be responsible for providing administration support for our current Salesforce instance, helping us continually enhance the platform, improve data quality, and design scalable best practice solutions. You'll work closely with representatives from every department, including sales, marketing, finance, and customer success, to build and maintain processes that enable the business to further scale while making the platform easy to use.

Key Responsibilities

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules, etc.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, apps, actions, custom settings, dashboards, and reports.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance, including Security Reviews, Release Updates (plan, test, and launch), Sandbox environment management, Health Check, and Optimizer.
• Communication of any platform changes to end users and stakeholders.
• Internal User support, including new and existing user training, technical documentation, and support tickets.
• Design and implement Service Cloud solutions to optimize customer service processes and enhance agent productivity.
• Configure and customize Service Cloud features, such as Case Management, Knowledge Base, Omni-Channel routing, and Service Console.
• Set up and manage customer service automation tools, like macros, quick text, and auto-response rules.
• Implement and manage customer self-service portals and communities using Experience Cloud.
• Design and implement escalation processes, SLAs, and entitlement management within Service Cloud.
• Develop custom Apex code, Visualforce pages, and Lightning components.
• Create and maintain triggers, custom objects, and fields.
• Design and implement integrations between Salesforce and other systems.
• Optimize existing code and configurations for improved performance.
• Perform regular system audits and implement Salesforce updates and new releases.
• Manage data migration, integration, and third-party app connections.

What You'll Bring to OneStudyTeam

We're looking for a highly skilled and experienced Salesforce Administrator/Developer who can bring the following qualifications and skills to our team:

• 2+ years of experience as a Salesforce Administrator with hands-on experience and strong Salesforce product knowledge.
• 1+ years of experience with Apex, Visualforce, and Lightning component development.
• Strong understanding of the Salesforce data model, security, and sharing architecture.
• Proficiency in SQL/SOQL.
• Excellent analytical and troubleshooting skills to resolve complex issues and find effective Salesforce solutions.
• Bachelor's/Postgraduate degree, or related experience preferably in Information Systems, Data Analytics, Computer Science, or similar software/database-related field.
• Strong relational database design skills.
• DevOps/release management experience and an understanding of basic triggers/Apex code knowledge.
• Comfort with change management, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.

Preferred Qualifications

We're also looking for candidates with the following preferred qualifications:

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform Developer I and II, Experience Cloud or Service Cloud Consultant).
• Experience with Salesforce Service Cloud, Experience Cloud, Mulesoft Composer, Tableau, or other Salesforce products.
• Knowledge of JavaScript, HTML, CSS, and SSO configuration.

Why Join OneStudyTeam?

We value diversity and believe the unique contributions each of us brings drives our success. We're an equal opportunities employer and do not discriminate on the basis of race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.

We offer a competitive salary package, commensurate with experience, and a range of benefits, including:

• A comprehensive health insurance plan.
• A 401(k) retirement savings plan.
• Flexible work arrangements, including remote work options.
• A generous paid time off policy.
• Professional development opportunities, including training and education assistance.
• A dynamic and collaborative work environment.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. We're excited to hear from you and look forward to reviewing your application.

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