Senior Statistics Architect - Transforming Customer Experience through Data-Driven Insights at American Express

Join the American Express Team: Revolutionizing Customer Experience

At American Express, we're driven by a shared passion for delivering exceptional customer experiences. With a legacy of excellence and a commitment to innovation, we're dedicated to making a meaningful impact in the lives of our customers and colleagues alike. As a global company, we're proud to be a leader in the financial services industry, with a presence in multiple countries and a diverse workforce that brings unique perspectives and talents to the table.

About the Role: Senior Statistics Architect

We're seeking a highly skilled Senior Statistics Architect to join our Customer Listening Team in Czechia. As a Senior Statistics Architect, you'll play a critical role in transforming the end-to-end Voice of the Customer (VOC) process, leveraging cutting-edge technologies and data-driven insights to drive business decisions. You'll work closely with cross-functional teams, including product and process owners, subject matter experts, and Agile teams to design, develop, and implement innovative solutions that enhance customer experience.

Key Responsibilities

• Collaborate with utility teams to define, frame, and capture business needs, driving the development of data-driven solutions.
• Develop and maintain the new VOC process, sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted by Qualtrics.
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions.
• Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python).
• Provide guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
• Drive consumer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency.
• Work closely with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end process.

Essential Qualifications

To succeed in this role, you'll need:

• 3+ years of hands-on experience in development on Hive/Hadoop, PySpark, Python, and shell scripting languages.
• Strong understanding of data-driven tasks, development launch management, and troubleshooting.
• Experience working with Agile methodologies, delivering small increments of a product at regular intervals to business groups.
• Ability to collaborate with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.

Preferred Qualifications

To stand out as a candidate, you'll ideally have:

• Experience working with large datasets and developing data-driven solutions.
• Knowledge of statistical modeling and data analysis techniques.
• Familiarity with cloud-based technologies and data platforms.

Skills and Competencies

To excel in this role, you'll need:

• Strong technical skills in data development, analytics, and problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong business acumen, with the ability to understand and drive business decisions.
• Adaptability and flexibility, with the ability to navigate complex and dynamic environments.

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our colleagues grow and develop their skills. As a Senior Statistics Architect, you'll have access to:

• Career development and training opportunities, including mentorship programs and leadership development initiatives.
• Opportunities to work on complex and challenging projects, driving innovation and business growth.
• A collaborative and dynamic work environment, with a diverse team of professionals who share a passion for excellence.

Work Environment and Company Culture

At American Express, we prioritize the well-being and success of our colleagues. Our work environment is characterized by:

• A flexible working model, with hybrid, onsite, or virtual arrangements depending on the position and business need.
• A culture of inclusivity, diversity, and respect, where everyone feels valued and supported.
• A range of benefits and programs that support physical, financial, and mental well-being, including competitive base salaries, bonus incentives, and generous paid parental leave policies.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive base salary ($35/hour).
• Bonus incentives.
• Assistance for financial well-being and retirement.
• Flexible working model with hybrid, onsite, or virtual arrangements.
• Generous paid parental leave policies.
• Free access to global on-site health facilities staffed with nurses and doctors.
• Confidential counseling support through our Healthy Minds program.

Join Our Team: Apply Now!

If you're a motivated and talented Senior Statistics Architect looking to drive business growth and customer experience through data-driven insights, we encourage you to apply. At American Express, we're committed to making a meaningful impact in the lives of our customers and colleagues alike. Join our team and be part of a dynamic and inclusive work environment that values diversity, innovation, and excellence.

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