Senior Data Insights Leader - Transforming Delta Airlines' Retail Servicing Data Strategy from Home

Unlock Your Career Potential with Delta Airlines

Delta Airlines is on a mission to revolutionize the way we sell and service flights and related products, enhancing the overall customer experience. As part of this endeavor, we're seeking a highly skilled Senior Data Product Manager to lead the vision, design, and implementation of our Servicing Data strategy. Join our remote team and be instrumental in driving business growth and improvement.

About Delta Airlines and the Retail Servicing Data Strategy

Delta's Retail Strategy focuses on building products, offering the best product to customers in their channel of choice, and adjusting those products when plans change. The Enterprise Solutions (ES) team is at the forefront of this initiative, and we're looking for a Senior Data Product Manager to spearhead our Servicing Data strategy. This role will be responsible for developing a comprehensive data strategy that supports our current and new products, driving business insights, and fostering collaboration across departments.

Key Responsibilities

• Form the vision for Delta's Retail Servicing data: Develop a clear understanding of our data needs and create a roadmap for implementing a robust data strategy.
• Identify Retail Servicing data gaps: Analyze existing data and identify areas where we need to improve our data collection and analysis capabilities.
• Build a roadmap that drives the vision and closes Retail Servicing data gaps: Collaborate with cross-functional teams to develop a comprehensive plan for implementing our data strategy.
• Define and assemble data models: Design and implement data models that can transform unstructured data into actionable insights.
• Collaborate with agile development teams: Work closely with development teams to implement our data strategy and ensure seamless integration with existing systems.
• Analyze data to inform improvement roadmaps: Use data analysis to identify areas for improvement and inform our business decisions.
• Work with business and IT partners: Collaborate with stakeholders across the organization to ensure that our data strategy meets business needs and is technically feasible.
• Effectively communicate with business and technical audiences: Develop clear and concise messaging to communicate our data strategy and insights to various stakeholders.

Essential Qualifications

To succeed in this role, you'll need:

• Ability to see large, unstructured datasets: You should be comfortable working with complex data sets and have the ability to identify patterns and insights.
• Understanding of data modeling and modern software engineering styles: You should have a strong background in data modeling and be familiar with modern software engineering practices.
• Excellent communication and interpersonal skills: You should be able to communicate effectively with stakeholders at all levels of the organization.
• Proven track record of understanding and improving complex processes: You should have a proven ability to analyze complex processes and identify areas for improvement.
• Experience translating business vision into technical requirements: You should have experience working with stakeholders to translate business needs into technical requirements.
• Ability to work collaboratively in a team environment: You should be able to work effectively with cross-functional teams and be comfortable with minimal supervision.
• Results-driven and able to meet deadlines: You should be driven to deliver results and be able to manage multiple priorities and deadlines.
• Embracing diversity and prioritizing safety and security: You should be committed to fostering a diverse and inclusive work environment and prioritizing the safety and security of yourself, others, and personal data.

Preferred Qualifications

To give you a competitive edge, you'll ideally have:

• Bachelor's degree in a quantitative field: A degree in a field such as Economics, Statistics, Data Analysis, or Engineering is preferred.
• Experience in an airline business or operations capability: Experience working in an airline or related industry is highly desirable, particularly in areas such as Reservations, ACS, E-commerce, Revenue Management, Sales, or IT.

Career Growth Opportunities and Learning Benefits

At Delta Airlines, we're committed to helping our employees grow and develop their careers. As a Senior Data Product Manager, you'll have access to a range of career development programs and training opportunities to help you achieve your long-term career goals. You'll also be working on complex and challenging projects that will help you develop your skills and expertise.

Work Environment and Company Culture

We're a company that values diversity, equity, and inclusion, and we're committed to creating a work environment that's inclusive and supportive. Our culture is built on a shared commitment to living our values - Care, Integrity, Perseverance, Servant Leadership, and Teamwork - every day, in everything we do. As a remote worker, you'll be part of a dynamic and collaborative team that's passionate about delivering exceptional results.

Compensation, Perks, and Benefits

We offer a comprehensive compensation and benefits package that includes:

• Competitive salary and industry-leading profit-sharing system: You'll be rewarded for your hard work and contributions to the company's success.
• 401(k) with generous company matching contributions: We'll help you plan for your future with a 401(k) plan that includes company matching contributions of up to 9%.
• Paid time off, including vacation, holidays, and sick leave: You'll have time to rest and recharge, with a range of paid time off options.
• Comprehensive health benefits: We'll support your physical and mental health with a range of health benefits, including medical, dental, and vision coverage.
• Family care support: We'll support you and your family with a range of family care benefits, including fertility support, surrogacy and adoption assistance, and lactation support.
• Wellness programs: We'll help you prioritize your well-being with a range of wellness programs, including access to an employee assistance program, free financial education, and resources to support mental health.
• Travel benefits: You'll enjoy travel benefits, including space-available flight perks for you and your qualified relatives.
• Employee recognition programs: We'll recognize and reward your contributions to the company's success with a range of employee recognition programs.
• Discount programs: You'll have access to a range of discount programs, including discounts on car rentals, hotel stays, and insurance.

Join Our Team

If you're a motivated and experienced data professional looking to drive business growth and improvement, we want to hear from you. Apply now to join our team as a Senior Data Product Manager and be part of our exciting journey to transform Delta Airlines' Retail Servicing data strategy.