Experienced Customer Support Representative - Revolutionizing Construction with Procore's Innovative Solutions

Join Procore's Mission to Transform the Construction Industry

Procore is on a quest to revolutionize the construction industry by providing innovative solutions that impact the way communities, hospitals, homes, sports stadiums, and schools are built across the world. As a pioneer in the construction technology sector, we're committed to making a meaningful difference in the lives of everyone involved in construction. If you're passionate about delivering exceptional customer experiences and are excited about the prospect of working with a dynamic, diverse team in a fast-paced environment, we invite you to explore this opportunity to join our team as a Customer Support Representative.

About the Role

As a Customer Support Representative at Procore, you'll be the face of our company, providing top-notch support to our customers via phone, email, chat, and web inquiries. Your strong problem-solving skills, excellent communication abilities, and patient demeanor will enable you to guide our customers through the process of achieving their goals with Procore's software, ensuring they get the most out of our platform. This is a fantastic opportunity to develop your skills, grow your career, and make a tangible impact on the construction industry.

Key Responsibilities

• Acquire and maintain a thorough understanding of Procore's business model, system, and tools to optimize system use and maximize impact.
• Work in a fast-paced contact center environment, adhering to assigned schedules to ensure adequate coverage for customer needs.
• Leverage your collaboration skills to connect with other teams, escalate client cases, and solve complex customer problems.
• Deliver a best-in-class customer experience by managing and addressing a stream of customer inquiries, patiently guiding them through the process of achieving their goals with Procore's software.
• Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike.
• Proactively seek guidance and direction from managers and coworkers when needed.
• Convey Procore's culture and values (Openness, Optimism, and Ownership) to our clients, adhering to established ethical standards.

What We're Looking For

To succeed in this role, you'll need:

• 6+ months of related experience (queue-based roles, customer support experience, retail, etc.) and a High School Diploma or GED.
• Excellent communication skills (both written and oral) with prior experience evaluating and resolving customer inquiries successfully.
• Strong curiosity and persistence while researching and troubleshooting problems to find answers to customer questions.
• A hungry learner with the ability to learn quickly and adapt to a changing product.
• Self-starter with excellent problem-solving skills.
• A solution-focused mindset that proactively detects issues and provides timely solutions.
• Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player.

Prior experience or interest in the construction industry is a plus, but not required. We're committed to providing the training and support you need to excel in this role.

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative at Procore, you'll have access to a range of career growth opportunities and learning benefits. This role is a great launching point to careers on our Custom Solutions, Documentation, Learning & Development teams, and more. Our nurturing team leaders will provide guidance and support to help you grow and thrive, both personally and professionally. We'll also provide you with the resources you need to master your craft and stay up-to-date with the latest developments in construction technology.

Work Environment and Company Culture

Procore is a remote-friendly company, and this role can be performed from anywhere in the United States. We're committed to fostering a culture of Openness, Optimism, and Ownership, where everyone feels valued, supported, and empowered to make a difference. Our team is diverse, dynamic, and passionate about revolutionizing the construction industry.

Compensation, Perks, and Benefits

We offer competitive compensation, with a base pay range of $19-$22 per hour. You'll also be eligible for equity compensation, as well as a range of benefits and perks, including:

• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs
• Opportunities for professional growth and advancement

We're committed to offering fair and commensurate compensation, based on your job-related skills, experience, education, or training, and location.

Join Our Team

If you're excited about the prospect of working with a dynamic, diverse team to revolutionize the construction industry, we encourage you to apply for this role. As a Customer Support Representative at Procore, you'll have the opportunity to make a meaningful difference in the lives of our customers, while developing your skills and growing your career. Apply now to join our team and start your journey to making a lasting impact!