Experienced Data Entry Clerk for Energy Services Programs - Remote Work Opportunity with a Purpose-Driven Non-Profit

Join Making Opportunity Count (MOC), a Non-Profit Dedicated to Creating Positive Change

At Making Opportunity Count (MOC), we're on a mission to enhance the lives of individuals and families in Fitchburg, MA, and beyond. As a dynamic non-profit human services agency, we're committed to fostering community growth, providing essential services, and promoting holistic well-being. Our team is united by a shared passion for making a lasting impact, and we're looking for a skilled and detail-oriented Data Entry Clerk to join our Energy Services Programs team in a remote work capacity.

About the Role: Supporting Energy Services Programs through Accurate Data Management

As a valued member of our team, the Data Entry Clerk will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This involves ensuring the accuracy and integrity of client data, maintaining compliance with program guidelines, and collaborating with program staff to enhance service delivery.

Key Responsibilities:

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt, ensuring seamless communication and data tracking.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc., to ensure data consistency and compliance.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services, fostering a cohesive team environment.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc., to ensure the smooth operation of the team.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed, demonstrating flexibility and adaptability.
• Attend all required staff meetings, supervision, training, and contractual meetings, staying engaged and informed about program developments.
• Participate in mandatory agency training and other relevant professional development activities, enhancing skills and knowledge in line with industry best practices.
• Ensure strict confidentiality is maintained in all aspects of the role, upholding the trust and privacy of clients and colleagues.
• Perform related work as required, demonstrating a willingness to adapt to changing priorities and needs.

Qualifications and Skills: What We're Looking For

To excel in this role, you'll need a combination of relevant experience, skills, and personal qualities. Here's what we're looking for:

Essential Qualifications:

• Associate degree or equivalent professional experience, providing a solid foundation in administrative or human services work.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes, demonstrating an understanding of the challenges and needs of our client base.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing for flexibility in candidate backgrounds.

Preferred Qualifications:

• Bilingual in Spanish, enabling effective communication with a broader range of clients and colleagues.

Key Skills and Competencies:

• Proficiency in data entry and management, with attention to detail and accuracy.
• Experience with database systems, including Monday.com and other relevant platforms.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate with colleagues and engage with clients.
• Commitment to maintaining confidentiality and upholding the trust of clients and colleagues.
• Adaptability and flexibility in a remote work environment, with the ability to navigate technology and adjust to changing priorities.

Career Growth and Learning Opportunities

At MOC, we're committed to supporting the growth and development of our team members. As a Data Entry Clerk, you'll have opportunities to:

• Enhance your skills in data management and analysis, staying up-to-date with industry best practices.
• Develop your knowledge of human services and energy programs, deepening your understanding of the challenges and needs of our clients.
• Collaborate with colleagues from diverse backgrounds and disciplines, fostering a rich and inclusive team environment.
• Participate in training and professional development activities, advancing your career and personal growth.

Our Work Environment and Company Culture

At MOC, we pride ourselves on a culture that values:

• Inclusivity and Diversity: We're committed to creating an environment where everyone feels welcome and valued.
• Teamwork and Collaboration: We believe in the power of teamwork and collaboration to drive positive change.
• Professional Growth and Development: We're dedicated to supporting the growth and development of our team members.
• Flexibility and Adaptability: We offer a flexible work environment that suits your lifestyle, with opportunities for remote work and hybrid schedules.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package that includes:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.
• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

Join Our Team and Make a Meaningful Difference

If you're a motivated and detail-oriented individual with a passion for making a positive impact, we encourage you to apply for this exciting opportunity. As a Data Entry Clerk with MOC, you'll play a vital role in supporting our Energy Services Programs and contributing to the well-being of individuals and families in our community. Apply now to join our team and experience a workplace that values your well-being and personal growth!