Remote Customer Service Representative - Work from Home with Competitive Pay and Career Advancement Opportunities Starting April 17, 2024

Join Our Thriving Team as a Remote Customer Service Representative!

Are you a motivated and driven individual looking for a rewarding career in customer service? Do you have a passion for delivering exceptional customer experiences and working in a dynamic, team-oriented environment? If so, we have an exciting opportunity for you to join our team as a Remote Customer Service Representative!

At TSI-CXBPO, part of the TSI family of companies, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with a competitive hourly rate of $15.00, and be part of a talented team dedicated to delivering exceptional customer service.

About Our Company and Industry

TSI-CXBPO is a leading provider of customer service solutions, and we're proud to be part of the TSI family of companies. Our team is passionate about delivering exceptional customer experiences and building long-term relationships with our clients. We're committed to staying at the forefront of industry trends and technologies, ensuring that our customers receive the best possible service.

Key Responsibilities

As a Remote Customer Service Representative, you'll play a critical role in delivering exceptional customer service and ensuring that our customers' needs are met. Your key responsibilities will include:

• Assisting customers with inquiries and concerns, providing detailed explanations of account status and inquiries
• Ensuring all account information is accurately documented and inputted into our client system
• Adhering to State and Federal regulations pertaining to your job duties
• Assisting customers with delinquent accounts according to various state guidelines
• Consistently discussing additional product and service offerings with customers on qualified calls
• Utilizing exceptional communication skills to fulfill both client and customer goals

Key Results Areas

To succeed in this role, you'll need to focus on the following key results areas:

• Maintaining an average Inbound Handle Time that meets or exceeds our performance standards
• Achieving Quality Assurance goals and consistently delivering high-quality customer service
• Adhering to Production measures, including time spent on calls and schedule adherence

Ideal Candidate Qualifications

We're looking for individuals who are detail-oriented, organized, and able to prioritize work effectively. You'll need to have excellent communication skills, a high level of professionalism, and a strong focus on exemplary shift attendance. While experience working in a call center environment is preferred, it's not essential - we'll provide comprehensive training to ensure you have the skills and knowledge you need to succeed.

Some of the key qualifications we're looking for include:

• One to two years' experience working in a call center environment (preferred)
• Proficiency with Microsoft applications and the ability to learn software applications quickly
• A High School graduate/equivalent or higher
• Effective call handling skills and high levels of professionalism
• A strong focus on exemplary shift attendance and the ability to meet strict deadlines

Technical Requirements for Remote Work

To work effectively in this role, you'll need to have a reliable and fast internet connection. Our minimum internet speed requirements are:

• Broadband internet connection (No DSL or Dial Up)
• Hard-wired connection required (no Wi-Fi or Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

You'll also need to have a camera that can be used during training sessions.

What We Offer

At TSI-CXBPO, we're committed to providing a comprehensive benefits package that includes:

• Competitive hourly rate of $15.00
• Paid training to ensure you have the skills and knowledge you need to succeed
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401k retirement plan with employer matching
• Paid time off and paid holidays
• Commission opportunity to earn additional income
• Career advancement opportunities directly with our assigned client after 6 months of employment (subject to performance requirements and client need)

Career Growth Opportunities and Learning Benefits

We're committed to helping our team members grow and develop their skills. As a Remote Customer Service Representative, you'll have the opportunity to:

• Develop your customer service skills and knowledge
• Gain experience working with a variety of software applications and technologies
• Build your communication and problem-solving skills
• Advance your career with our assigned client after 6 months of employment (subject to performance requirements and client need)

Our Company Culture

At TSI-CXBPO, we're proud of our company culture, which is built on a foundation of teamwork, inclusivity, and respect. We're committed to providing a supportive and dynamic work environment that fosters growth and development. As a remote worker, you'll be part of a talented team that's dedicated to delivering exceptional customer service.

Work Environment Highlights

As a remote worker, you'll enjoy the flexibility and comfort of working from your own home. You'll also have the opportunity to:

• Work in a quiet and distraction-free environment
• Set your own schedule (within certain parameters)
• Avoid the need for lengthy commutes

Equal Employment Opportunity

At TSI-CXBPO, we're committed to providing Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.

How to Apply

If you're a motivated and driven individual who's passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Within 24 hours of submitting your application, you'll receive an invite to complete a Verint Intelligent interview. Completion of the Verint interview is required in order to be considered for this position.

Don't miss out on this opportunity to join our thriving team and build a rewarding career in customer service. Apply now and take the first step towards a brighter future!