Experienced Customer Service Representative - Rent Reporting & Credit Improvement Specialist (Full-Time & Part-Time Remote Opportunities)

Join RentReporters in Revolutionizing the Credit Industry for Renters

At RentReporters, we're on a mission to empower the 100 million renters in the United States by providing them with equal access to better credit through the reporting of their on-time rent payments to all three major credit bureaus. Our innovative approach is changing lives, one rent payment at a time. We're now seeking highly motivated and customer-centric individuals to join our dynamic customer success team as Customer Service Representatives. If you're passionate about making a difference and possess exceptional communication skills, we invite you to explore this exciting opportunity.

About Us

RentReporters is a pioneering company dedicated to bridging the credit gap for renters. Our platform allows tenants to report their rent payments, thereby helping them build a positive credit history. We're a team of innovators and customer advocates who are committed to delivering outstanding service and support to our clients. By joining our team, you'll be part of a forward-thinking organization that's reshaping the credit reporting landscape.

Key Responsibilities

• Verify customers' rent payments with their landlords, ensuring accuracy and efficiency in our reporting process.
• Provide exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.
• Utilize superb communication skills to build strong relationships with customers, landlords, and internal stakeholders.
• Navigate our CRM system and other tools to manage customer interactions, update records, and track progress.
• Demonstrate excellent problem-solving skills, resolving complex issues and negotiating with landlords when necessary.
• Work collaboratively with the customer success team to ensure seamless customer experiences and achieve team goals.
• Maintain a high level of productivity while working in a remote environment, adhering to scheduled hours and performance standards.

Essential Qualifications

• Excellent Verbal and Written Communication Skills: The ability to articulate complex information clearly and concisely, both in writing and verbally.
• Computer Proficiency: Comfortable using email, internet search, and other software applications to perform tasks efficiently.
• Problem-Solving Skills: Proven ability to analyze problems, identify solutions, and implement them effectively.
• Customer Service Experience: A minimum of 6 months of experience in a customer-facing role, demonstrating a customer-centric approach.
• Sales Experience: At least 6 months of experience in a sales environment, such as a call center, retail, or services, showcasing your ability to negotiate and influence.
• Phone Interaction: Comfortable and confident in communicating with customers via phone, with a strong ability to build rapport.
• Background Check: Ability to pass a criminal background check.

Preferred Qualifications & Skills

• Inbound Call Center Experience: Previous experience handling inbound calls in a call center environment is highly valued.
• CRM Proficiency: Familiarity with Salesforce or other CRM applications, with the ability to quickly adapt to our systems.
• Bilingual Spanish: Proficiency in Spanish is a significant plus, enabling you to support a broader customer base.

What We Offer

At RentReporters, we're committed to the growth and well-being of our team members. Here's what you can expect:

• Competitive Compensation: Our hourly range is competitive, with non-California CSRs earning between $13-$16 per hour and California employees earning between $17-$20 per hour.
• Comprehensive Benefits: Full-time employees are eligible for health, dental, and vision plans, FSA, paid time off, and 401K.
• Career Growth Opportunities: We're dedicated to the professional development of our team members, offering opportunities for advancement and skill enhancement.
• Remote Work Environment: Enjoy the flexibility of working from home, with the support of a collaborative and dynamic team.
• Learning Benefits: Be part of a company that's at the forefront of credit reporting innovation, with opportunities to develop your skills and expertise.

Company Culture & Work Environment

At RentReporters, we pride ourselves on a culture that values innovation, customer satisfaction, and teamwork. Our remote work environment is designed to be flexible and supportive, allowing you to work effectively from home. We're a team that believes in recognizing and rewarding outstanding performance, fostering a positive and inclusive work environment.

Why Join Us?

If you're a motivated and customer-centric professional looking for a role that makes a difference, RentReporters is the place for you. Our commitment to empowering renters through credit reporting is not just a mission statement; it's a guiding principle that drives everything we do. By joining our team, you'll be part of a dynamic and innovative company that's changing the lives of millions.

Don't miss this opportunity to be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact. Apply now to become a Customer Service Representative at RentReporters and start your journey towards a rewarding and challenging career.

Ready to Apply? We can't wait to hear from you! Ensure you meet the essential qualifications and take the first step towards joining our team by applying today.