Customer Service Agent - Remote | WFH Opportunity with a Leading Staffing Firm - Flexible Schedules & Comprehensive Benefits

Unlock a Rewarding Career with Our Dynamic Team

At our company, we're dedicated to fostering a culture that values growth, innovation, and the well-being of our team members. With a rich history dating back to 1997, we've established ourselves as a reputable national staffing firm that combines the strengths of a large organization with the personalized touch of a local provider. Our commitment to excellence has earned us recognition as an Inc. 5000 winner for five consecutive years and among Philly's Fastest Growing Companies for five years. We're now seeking a passionate and motivated Customer Service Agent to join our remote team, offering a full-time contract position that promises to enrich both your professional and personal life.

Why Join Our Team?

By joining our team, you'll not only be embarking on a fulfilling career journey but also becoming part of a dynamic and supportive work environment. Here are just a few reasons why we're an attractive employer:

• Full-Time Engagement: Enjoy the stability of a full-time schedule, Monday to Friday, allowing you to plan your life with confidence.
• Competitive Compensation: Earn a competitive hourly rate of $18.00 to $19.00, reflecting your skills, experience, and dedication to delivering exceptional customer service.
• Comprehensive Benefits: We're committed to your well-being, providing dental, medical, and vision coverage to ensure you and your loved ones are protected.
• Flexible Remote Work: Work from the comfort of your own home or any location, with shifts ranging between 8 am to 11 pm EST, accommodating your lifestyle and preferences.

Role Responsibilities

As a Customer Service Agent with our company, you'll play a critical role in shaping the customer experience and driving business success. Your key responsibilities will include:

• Engaging with potential customers through outbound calls, building rapport, and understanding their needs to provide personalized solutions.
• Tackling customer service inquiries and challenges with empathy, efficiency, and a customer-centric approach, resolving issues and exceeding expectations.
• Warmly receiving inbound calls, swiftly identifying customer needs, and directing them to the appropriate channels or resolving their queries in a timely manner.
• Thriving in a dynamic call center environment, adeptly managing both inbound and outbound communication, and maintaining a high level of productivity and quality.
• Maintaining precise documentation of all call-related information within our system, ensuring clarity, consistency, and compliance with company standards.

Who We're Looking For

To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here's what we're looking for:

Essential Qualifications

• A High School Diploma or GED, demonstrating a foundational level of education and commitment to your personal and professional development.
• 1-2 years of experience in a customer service role, preferably with outbound calling experience, showcasing your ability to engage with customers, handle inquiries, and resolve issues.
• Exceptional communication abilities, with a knack for building rapport, understanding customer perspectives, and providing personalized solutions.
• Proficiency in navigating a fast-paced environment, with the agility to multi-task effectively, prioritize tasks, and manage your workload.

Preferred Qualifications

• Experience in the mortgage sector, offering a unique insight into customer needs and expectations, and enabling you to provide more informed and relevant support.

About Our Company Culture

At our company, we're passionate about creating a work environment that's inclusive, supportive, and conducive to growth. Our culture is built around the following values:

• Innovation: We're committed to staying ahead of the curve, embracing new technologies, and exploring innovative solutions to drive business success.
• Customer-Centricity: We're dedicated to delivering exceptional customer experiences, understanding customer needs, and providing personalized support.
• Teamwork: We believe in the power of collaboration, fostering a culture that encourages teamwork, mutual respect, and open communication.
• Growth: We're invested in the growth and development of our team members, providing opportunities for training, mentorship, and career advancement.

Career Growth Opportunities and Learning Benefits

By joining our team, you'll not only be taking on a challenging and rewarding role but also embarking on a career journey that offers opportunities for growth and development. Here's what you can expect:

• Ongoing training and development programs to enhance your skills and knowledge, ensuring you stay up-to-date with industry trends and best practices.
• Opportunities for career advancement, whether within your current role or in other areas of the company, allowing you to explore new challenges and responsibilities.
• A supportive and collaborative work environment that encourages feedback, mentorship, and coaching, helping you to achieve your full potential.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• A competitive hourly rate of $18.00 to $19.00.
• Comprehensive benefits, including dental, medical, and vision coverage.
• Flexible remote work arrangements, allowing you to work from the comfort of your own home or any location.
• Opportunities for career growth and development, ensuring you can build a fulfilling and rewarding career with our company.

Join Our Team Today!

If you're a motivated and passionate individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role. With our company, you'll become part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business success. Don't miss this chance to take your career to the next level - apply now and join our team today!