Experienced Customer Service Representative - Remote (Pacific Time Zone Hours) - Flexcon Customer Care Team

Join Flexcon's Dynamic Customer Care Team as a Remote Customer Service Representative

Flexcon, a leading manufacturer and supplier of innovative products and solutions, is seeking an experienced Customer Service Representative to join our remote team, operating within Pacific Time Zone hours. As the primary inside contact for our customers, you will play a pivotal role in ensuring that all customer needs are met with professionalism, efficiency, and a customer-centric approach. If you have a passion for delivering exceptional customer service, are adept at problem-solving, and thrive in a fast-paced environment, we encourage you to explore this exciting opportunity.

About Flexcon and the Customer Service Role

Flexcon is a renowned company in the manufacturing sector, known for its commitment to quality, innovation, and customer satisfaction. As a Customer Service Representative, you will be at the forefront of our customer interactions, serving as the liaison between our customers and various internal departments such as sales, technical service, distribution centers, manufacturing, and credit. Your role will be crucial in not only maintaining but also growing our business with existing and new accounts through proactive engagement and tailored solutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and fax, ensuring timely and accurate documentation of interactions in Salesforce.
• Handle inquiries from sales, telesales, and distribution centers, providing support and resolving queries efficiently.
• Recommend, quote, sample, and sell VBS products, leveraging your knowledge of our product offerings to meet customer needs.
• Document opportunities where VBS products do not meet customer requirements and facilitate the transition to the technical community for custom solutions.
• Oversee all aspects of order fulfillment, from order receipt through delivery and invoicing, ensuring accuracy and timeliness.
• Process new orders, order changes, and cancellations, adhering to documented procedures and utilizing the E-price tool for product recommendations and pricing.
• Monitor open work orders, expediting as necessary, and proactively notify customers of late or problematic orders, offering alternative solutions when possible.
• Resolve customer complaints related to information, pricing, and order entry errors, implementing corrective actions and confirming resolutions with customers.
• Proactively engage with assigned accounts to understand their business applications and identify potential opportunities for growth.
• Assist with overflow tasks such as order entry for repeat orders and standard price quotations.
• Enter new customer information and contribute to Customer Service Improvement Teams as required.
• Cross-train new employees and participate in ongoing training to enhance team capabilities.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A Bachelor's degree or equivalent business experience.
• 1-3 years of previous customer service experience, preferably in a manufacturing environment.
• Experience using an ERP system is highly preferred.
• Proficient in Microsoft Office Suite, with a strong emphasis on Excel.
• Experience with Salesforce.com is a plus.

Skills and Competencies

We are looking for individuals with:

• Excellent customer service skills, with a proven track record of delivering high-quality service.
• Strong verbal and written communication skills, capable of articulating complex information clearly.
• The ability to learn quickly and adapt to new situations and challenges.
• Troubleshooting and problem-solving skills, with a proactive approach to resolving customer issues.
• A collaborative team spirit, with the ability to work effectively with various internal stakeholders.
• A 'can-do' attitude, demonstrating flexibility and resilience under pressure.

Career Growth and Learning Benefits

At Flexcon, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to:

• Develop your skills in customer service, sales, and problem-solving.
• Engage in cross-functional training, enhancing your understanding of our business operations.
• Participate in Customer Service Improvement Teams, driving initiatives that improve customer satisfaction and operational efficiency.
• Advance your career within the company, with potential opportunities in leadership or specialized roles.

Work Environment and Company Culture

As a remote team member, you will enjoy the flexibility of working from home while being part of a dynamic and supportive team. Flexcon values:

• A culture of collaboration and teamwork.
• Innovation and continuous improvement.
• Customer-centricity and a commitment to delivering exceptional service.
• Diversity and inclusion, fostering an environment where everyone can thrive.

Compensation, Perks, and Benefits

Flexcon offers a competitive compensation package, along with a range of benefits that support your well-being and career development. While specific details may vary, our benefits generally include:

• A competitive salary structure.
• Opportunities for professional growth and development.
• A comprehensive benefits package.
• Recognition and reward programs for outstanding performance.
• A dynamic and supportive work environment.

Why Join Flexcon?

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to join our team. At Flexcon, you will have the opportunity to make a meaningful impact on our customers and our business, while developing your skills and advancing your career. Apply now to become part of our dynamic Customer Care Team.

To apply for this exciting opportunity, please follow the link to register your interest and submit your application.