Experienced Call Center Representative for Data Entry - Remote Opportunity with Walgreens

Join the Walgreens Team as a Call Center Representative - Data Entry Specialist

Walgreens, a leading retail pharmacy and healthcare company, is seeking a highly skilled and detail-oriented Call Center Representative to join their team as a Data Entry Specialist. As a key member of the customer service team, you will play a critical role in ensuring the accuracy and efficiency of patient data entry, resolving third-party exceptions, and providing exceptional customer service to clients and patients.

About Walgreens Boots Alliance

Walgreens is part of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global healthcare leader that operates nearly 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands. With a long history of caring for communities, Walgreens is committed to making a positive impact on the lives of its customers and patients. The company is dedicated to providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for underserved populations.

Key Responsibilities

• Utilize Walgreens' prescription data entry methodology and guidelines to process new patient enrollments by entering data into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription data, and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions and handle correspondence with patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients as needed.
• Resolve third-party exceptions by investigating, gathering information, creating claims, and resubmitting for processing according to individual plan requirements.
• Provide support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as necessary.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills, including:
  • Starting up and shutting down a computer.
  • Using a mouse to point and click.
  • Starting and closing programs.
  • Switching between programs.
  • Saving files.
  • Printing documents.
  • Accessing information online.
• Basic browser skills, including:
  • Opening a browser.
  • Typing URLs in the correct location.
  • Using a search engine.
  • Bookmarking a webpage.
  • Navigating using back/forward/stop buttons.
  • Completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing documents).
• Effective communication skills, both written and verbal.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy experience in a retail or call center environment.
• At least 1.5 years of experience as a pharmacy technician with a certification/registration by the state as approved by the State Board of Pharmacy or a widely recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents).
• Proficiency in both Spanish and English.

What We Offer

As a Call Center Representative - Data Entry Specialist at Walgreens, you will have the opportunity to work in a dynamic and supportive environment with a talented team of professionals. You will have access to a comprehensive benefits package, including competitive pay ($25-$35/hour), opportunities for career growth and development, and a culture that values diversity, equity, and inclusion.

Career Growth Opportunities

At Walgreens, we are committed to helping our employees grow and develop in their careers. As a Call Center Representative - Data Entry Specialist, you will have opportunities to advance to senior roles or transition into other areas of the company. Our comprehensive training programs and mentorship opportunities will help you build the skills and expertise you need to succeed.

Work Environment

This is a remote opportunity, allowing you to work from the comfort of your own home. As a remote employee, you will be expected to maintain a high level of productivity and professionalism, while also being part of a collaborative and dynamic team.

Why Join Walgreens?

At Walgreens, we are passionate about making a positive impact on the lives of our customers and patients. As a Call Center Representative - Data Entry Specialist, you will be part of a team that is dedicated to providing exceptional customer service and support. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Walgreens is an Equal Opportunity Employer, including disability/veterans.

To be considered for this role, you must be able to obtain and maintain a professional license or certification within the first 90 days of employment.

If you are ready to join a dynamic team and take your career to the next level, apply now to become a Call Center Representative - Data Entry Specialist at Walgreens!