Experienced Full Stack Commercial Enterprise Account Supervisor – Vendor Management, Live Chat, Remote, $35/Hour

Join the Amazon Team as a Dynamic Account Supervisor and Drive Business Growth

Are you a results-driven professional with a passion for business growth and exceptional customer experience? Do you have a proven track record in managing complex vendor relationships and driving strategic initiatives? Amazon is seeking an experienced Account Supervisor to join our Retail Commercial Enterprise Services (RBS) Vendor Success Program (VSP) team. As a key member of our team, you will play a critical role in shaping and delivering strategies to manage vendors for Amazon Retail US, driving business growth, and ensuring a great experience for sellers.

About Amazon and Our Culture

Amazon is a global leader in e-commerce, cloud computing, and digital innovation. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. We value innovation, customer obsession, and a passion for excellence. Our company culture is built on the principles of ownership, accountability, and a growth mindset. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning.

Job Summary

As an Account Supervisor, you will be responsible for managing a portfolio of vendors, developing and implementing business strategies to drive growth, and ensuring exceptional customer experience. You will work closely with internal stakeholders, including Amazon's businesses and teams, to enable vendors to succeed on Amazon. Your goal will be to increase vendor performance, resolve issues, and identify opportunities for growth and improvement.

Key Responsibilities

• Business Growth: Contribute to business strategy development and identify key metrics that drive growth and enhance the customer experience. Collaborate with cross-functional teams and other Amazon programs to achieve business objectives.
• Relationship Management: Build and cultivate relationships with vendors, internal stakeholders, and account managers. Be a trusted advisor and business advocate, ensuring vendor satisfaction and resolving issues.
• Process Excellence: Analyze customer feedback, market trends, and key metrics to contribute to strategic development of functions and programs that accelerate growth and improve vendor experience. Identify areas for process improvements and implement changes.
• Performance Management: Manage and deliver against complex goals and objectives, making trade-offs between short-term and long-term strategic investments.
• Problem-Solving: Conduct root cause analysis of problems and opportunities affecting vendor business, and develop plans to address them.

Essential Qualifications

• Bachelor's Degree: A degree in Business, Marketing, or a related field.
• Experience: 3+ years of experience in client or seller-facing roles with a focus on relationship management and negotiation skills.
• Analytical Skills: Proven ability to analyze data and exceptional practices to evaluate performance drivers.

Preferred Qualifications

• Experience with Marketing Metrics: Experience aggregating and analyzing internal and external marketing campaign metrics to evaluate performance drivers and discover insights.
• Relationship Building: Demonstrated track record of building and cultivating relationships with internal and external stakeholders, driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication.

What We Offer

• Competitive Compensation: $35/hour.
• Remote Work Opportunity: Work from the comfort of your own home or a remote location.
• Career Growth Opportunities: Opportunities for professional growth and development in a dynamic and supportive work environment.
• Learning Benefits: Access to training and development programs to enhance your skills and knowledge.
• Company Culture: A culture that values innovation, customer obsession, and a growth mindset.

How to Apply

If you are a motivated and results-driven professional with a passion for business growth and exceptional customer experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion

As an Account Supervisor at Amazon, you will have the opportunity to drive business growth, build relationships with vendors, and contribute to the success of our customers. If you are a dynamic and motivated professional with a passion for business growth and exceptional customer experience, we encourage you to apply for this exciting opportunity. Join our team and help shape the future of e-commerce and digital innovation!