Customer Service Representative - Remote - Virtual Team Environment - Work from Home - Delivering Exceptional Customer Experiences Globally

Join the Teleperformance Family: Where Passion Meets Purpose

Teleperformance is a world-leading, digital business services company that empowers the world's best brands to streamline their operations in meaningful and sustainable ways. With a global presence and a diverse team of over 410,000 passionate individuals speaking more than 300 languages, we are committed to making a positive impact on our communities, clients, and the environment. As a Customer Service Representative at Teleperformance, you will be at the forefront of delivering exceptional customer experiences, working in a dynamic and supportive remote environment.

About Our Culture and Values

At Teleperformance, we pride ourselves on our high-tech and high-touch approach, combining cutting-edge technology with deep industry expertise to simplify, accelerate, and enhance the way businesses operate. Our culture is built on a foundation of inclusion, diversity, and mutual respect, where every employee feels valued, inspired, and supported to bring their best self to work. We believe in fostering a work environment that promotes happiness, health, and a healthy work-life balance.

Benefits of Working with Teleperformance

As a Teleperformance team member, you will enjoy a comprehensive range of benefits, including:

• Paid Training: We invest in your growth and development, providing you with the skills and knowledge needed to excel in your role.
• Competitive Wages: We offer attractive compensation packages that recognize your value and contributions.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to ensure your well-being and financial security.
• Paid Time Off: We understand the importance of taking breaks and recharging, so we offer paid time off to help you relax and refocus.
• Employee Wellness and Engagement Programs: Our programs are designed to support your physical, mental, and emotional well-being, as well as your professional growth and engagement.

Your Role: Delivering Exceptional Customer Experiences

As a Customer Service Representative, you will be the face of Teleperformance, interacting with customers from diverse backgrounds and resolving their inquiries, issues, and concerns in a timely and professional manner. Your responsibilities will include:

• Handling Customer Inquiries: Respond to customer queries, concerns, and issues in a proactive and empathetic manner.
• Providing Excellent Customer Service: Deliver exceptional customer experiences through active listening, clear communication, and effective problem-solving.
• Working with Confidential Customer Information: Handle sensitive customer data with care and confidentiality, adhering to our data protection policies and procedures.
• Resolving Issues: Aim to resolve customer issues on the first call, being proactive and flexible in your approach.
• Communicating Effectively: Clearly and professionally communicate with customers, colleagues, and management, both verbally and in writing.
• Escalating Interactions: Escalate complex or sensitive issues to senior team members or management, as necessary and appropriate.
• Tracking Call-Related Information: Accurately record and track call-related information for auditing, reporting, and quality assurance purposes.
• Providing Feedback: Offer constructive feedback on call issues, suggesting improvements to our processes and procedures.
• Upselling: Identify opportunities to upsell or cross-sell products or services, contributing to our business growth and revenue targets.

Requirements and Qualifications

To succeed as a Customer Service Representative at Teleperformance, you will need:

• 6 Months of Customer Service Experience: We prefer candidates with prior customer service experience, but we also welcome those who are eager to learn and develop their skills.
• Age and Education: You must be at least 18 years old and have a high school diploma or equivalent (GED).
• Typing Skills: You should be able to type at a minimum speed of 25 words per minute.
• Computer Skills: You should be comfortable working with desktop computer systems, including Windows operating systems.
• Communication Skills: You should possess excellent oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Problem-Solving Skills: You should be able to think logically and approach problems in a methodical and analytical way.
• Organization and Prioritization Skills: You should be able to prioritize tasks, manage your time effectively, and maintain a high level of organization.

Work from Home Requirements

To work from home with Teleperformance, you will need:

• Internet Connection: A reliable internet connection with a minimum download speed of 12.0 Mbps and a minimum upload speed of 3.0 Mbps.
• ISP Requirements: Your internet service provider (ISP) must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You will be required to provide proof of your internet speed to ensure that it meets our requirements.
• Clean and Quiet Workspace: You will need a dedicated, clean, and quiet workspace that is free from distractions and interruptions.

Career Growth and Learning Opportunities

At Teleperformance, we are committed to helping our employees grow and develop their skills. We offer:

• Training and Development Programs: We provide comprehensive training programs to help you develop your skills and knowledge.
• Career Advancement Opportunities: We offer opportunities for career advancement and professional growth, with many of our team members progressing to senior roles or moving into new areas of the business.
• Employee Feedback and Coaching: We encourage employee feedback and provide coaching and support to help you achieve your goals and objectives.

Why Join Teleperformance?

By joining Teleperformance, you will become part of a global team that is passionate about delivering exceptional customer experiences. You will enjoy:

• A Dynamic and Supportive Work Environment: We offer a collaborative and engaging work environment that supports your growth and development.
• A Culture of Inclusion and Diversity: We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees.
• Opportunities for Career Growth and Development: We offer opportunities for career advancement and professional growth, with many of our team members progressing to senior roles or moving into new areas of the business.

How to Apply

If you are passionate about delivering exceptional customer experiences and want to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application:

We look forward to welcoming you to the Teleperformance family!