Customer Service Representative - Inbound/Outbound Call Support and Exceptional Customer Experiences at a Global Workplace

Join the Concentrix Webhelp Team and Reimagine Your Career

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Do you want to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then, a Customer Service Representative position at Concentrix Webhelp is just the right place for you!

As a Customer Service Representative, you'll join an organically diverse team from 40 countries where all members contribute and support each other's success and well-being, united as "One Concentrix." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

About Concentrix Webhelp

Concentrix Webhelp is a global workplace that offers infinite possibilities! We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise, and exceptional customer experience centers.

Our Culture and Values

At Concentrix Webhelp, we're passionate about creating a workplace culture that is inclusive, diverse, and supportive. We value our employees' growth and development, and we're committed to providing them with the tools and resources they need to succeed. Our culture is built on the following values:

• People First: We put our employees at the center of everything we do.
• Inclusivity: We celebrate diversity and promote inclusivity in all aspects of our business.
• Innovation: We're always looking for new and better ways to deliver exceptional customer experiences.
• Excellence: We strive for excellence in everything we do.

Career Growth and Personal Development

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Learning and Leadership Development Programs

We offer a range of learning and leadership development programs to help you grow and develop in your career. These programs include:

• Leadership Development: We offer leadership development programs to help you develop the skills and competencies needed to succeed in leadership roles.
• Technical Skills Training: We provide technical skills training to help you develop the skills and knowledge needed to succeed in your role.
• Soft Skills Training: We offer soft skills training to help you develop the skills and competencies needed to succeed in a rapidly changing work environment.

What You'll Do in This Role

As a Customer Service Representative at Concentrix Webhelp, you will:

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Deliver expert customer experiences – with a smile.

Key Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Customer Support: Provide exceptional customer support to customers via inbound and outbound calls and/or via the Internet.
• Issue Resolution: Resolve technical issues and correct billing concerns in a timely and professional manner.
• Customer Experience: Deliver expert customer experiences that meet or exceed customer expectations.
• Communication: Communicate effectively with customers and colleagues to resolve issues and provide solutions.

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• Education: A High School Diploma and/or GED.
• Experience: Minimum 6 months of customer service experience (or required).
• Location: Live within a 40-mile radius of our Valdosta site.
• PC Knowledge: Strong PC knowledge and computer navigation skills.
• Flexibility: The ability to work various shifts as needed.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Communication: Excellent communication and interpersonal skills.
• Problem-Solving: Strong problem-solving and analytical skills.
• Adaptability: The ability to adapt to changing situations and priorities.
• Attention to Detail: Strong attention to detail and accuracy.
• Customer Focus: A customer-focused approach to delivering exceptional customer experiences.

What We Offer

At Concentrix Webhelp, we're committed to providing our employees with a range of benefits and perks that support their well-being and career growth. These include:

• Paid Training: Paid training and opportunities for lucrative referral bonuses.
• Medical, Dental, and Vision Insurance: Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Celebrations and Events: Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
• Company Networking: Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), and Health and Wellness.
• Other Perks and Benefits: A range of other perks and benefits.

Why Join Concentrix Webhelp?

At Concentrix Webhelp, we're passionate about creating a workplace culture that is inclusive, diverse, and supportive. We value our employees' growth and development, and we're committed to providing them with the tools and resources they need to succeed. Here are just a few reasons why you should join our team:

• Global Recognition: We're a global organization that has earned numerous awards and recognition for our workplace culture and customer experience.
• Inclusive Culture: We have an inclusive culture that values diversity and promotes equality.
• Career Growth: We offer real career growth and development opportunities.
• Exceptional Customer Experiences: We're committed to delivering exceptional customer experiences that meet or exceed customer expectations.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a global organization that values its employees, we want to hear from you! Apply today and discover why over 400,000 game-changers around the globe call Concentrix Webhelp their "employer of choice."

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Equal Opportunity Employer

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.

Location and Language Requirements

Location: USA, Valdosta, GA.

Language Requirements: English.

Physical and Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.