Customer Success Representative - Partner Enablement and Support in Education Technology

Join the Mission to Unlock Human Potential in Education

The Mom Project is excited to partner with Wiley in their search for a Customer Success Representative to join their dynamic team at zyBooks, a Wiley brand. As a leader in education technology, zyBooks offers interactive online learning content that replaces college-level textbooks, homework, and programming lab assignments for hundreds of thousands of students worldwide. If you're passionate about making a difference in education and have a knack for building relationships, coaching, and problem-solving, we want to hear from you!

About zyBooks and Wiley

zyBooks, a part of Wiley, is dedicated to empowering college students globally through innovative learning solutions. With a masterfully engineered platform and high-demand content for the STEM college market, zyBooks has provided courseware to over 1.1 million students in more than 1,200 academic institutions. Wiley, founded over two centuries ago, is a global leader in education, research, and workforce development. Their mission is to enable discovery, power education, and shape workforces by clearing the way for seekers of knowledge.

Job Summary

As a Customer Success Representative, you will play a pivotal role in ensuring the success of nearly 3,000 Partners by providing education, support, and coaching on zyBooks' products and solutions. This 100% remote role, within the Central Standard Time or Eastern Standard Time Zones, offers the excitement of a young, energetic startup environment with opportunities for growth and learning.

Key Responsibilities

• Partner Education and Support: Educate and support Partners via calls and emails, ensuring they are knowledgeable about zyBooks' products and solutions.
• Relationship Building: Build strong relationships with Partners, coaching and advising them on how to use zyBooks' tools to grow their businesses.
• Problem-Solving and Support: Provide in-the-moment problem-solving, support, and education on zyBooks' tools, technology, and services.
• Collaboration: Work alongside a dedicated, successful team to achieve shared goals.
• Adaptability: Thrive in a fast-paced, changing environment with no two days looking the same.

What We Look For

Essential Qualifications

• Emotional Intelligence: Demonstrated ability to understand and manage one's own emotions and those of others.
• Curiosity and Love for Learning: A passion for learning and self-improvement.
• Exceptional Communication Skills: Stellar interpersonal spoken and written communication skills.
• Customer Service Mentality: A passion for working with people and providing exceptional education and customer service.
• Problem-Solving Skills: Excellent problem-solving skills with the ability to synthesize information and recommend solutions.
• Technological Proficiency: Proficient with technology and willing to master new tools.

Preferred Qualifications

• Four-Year College Degree: A degree in a relevant field is preferred.

Skills and Competencies

• Interpersonal Skills: Ability to build relationships and understand Partner's needs and wants.
• Adaptability: Ability to adapt in a fast-paced, changing environment.
• Multi-Tasking: Ability to multi-task and prioritize tasks effectively.
• Team Orientation: A team-oriented, collaborative nature.

Career Growth Opportunities and Learning Benefits

At Wiley, we are committed to the growth and development of our employees. We offer:

• Continual Learning: Opportunities for professional development and internal mobility.
• Meeting-Free Fridays: Allowing more time for heads-down work and professional development.
• Competitive Compensation: A comprehensive benefits package and competitive salary.

Work Environment and Company Culture

At Wiley, we value:

• Diversity and Inclusion: We welcome individuals from diverse backgrounds and perspectives.
• Employee Well-being: We strive to support the health and well-being of all employees.
• Transparency and Fairness: We are committed to fair, transparent pay and practices.

Compensation and Benefits

The target base pay range for this position is $41,000 to $55,000. This range represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting. We also offer a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: A 401(k) plan with company match.
• Paid Time Off: Vacation, sick leave, and holidays.

How to Apply

If you're passionate about education, customer success, and making a difference in the lives of hundreds of thousands of college students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and be part of our mission to unlock human potential.

Apply Now

Conclusion

As a Customer Success Representative at zyBooks, you will have the opportunity to make a meaningful impact in education, work with a dedicated team, and grow your career in a dynamic and supportive environment. We look forward to hearing from you and exploring how you can contribute to our mission.