Experienced Full-Time Member Service Representative – Customer Service and Financial Solutions in a Dynamic Call Center Environment

Join the Movement to Transform Financial Services at Canvas Credit Union

At Canvas Credit Union, we're passionate about revolutionizing the way financial services are delivered. Our members, families, and the communities we serve drive everything we do. As a not-for-profit cooperative, we're dedicated to providing education, support, and guidance to help our members build strong financial futures. We're looking for a talented and motivated Member Service Representative to join our team and help us achieve our mission.

About Canvas Credit Union

We're a rapidly growing credit union with a strong commitment to our members and the community. Our culture is built on a foundation of hard work, high achievement, and a fun, supportive environment. We believe in empowering our employees to make a difference in the lives of our members and the community. At Canvas, you'll find a dynamic and collaborative work environment that encourages growth, learning, and innovation.

What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Competitive Pay: Starting pay range of $18.24-$22.00 hourly, with final pay rate determined based on experience and internal equity factors
• Seriously Good Benefits: Medical, dental, vision, and life insurance, plus a 10% company contribution to your 401(k) plan
• Generous Time Off: Paid vacation, sick time, holidays, and a wellness day
• Flexible Spending: Flexible spending account and health savings account options
• World-Class 401(k) Plan: With a 10% company contribution to help you achieve your long-term financial goals
• Tuition Reimbursement: Opportunities for professional growth and development
• Rate Discounts on Qualifying Loans: Including cars and houses
• Incentives and Bonuses: Opportunities for incentives and discretionary bonuses based on performance

Job Summary

As a Member Service Representative, you'll play a critical role in delivering exceptional customer service and financial solutions to our members. You'll work in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and will be responsible for:

• Learning about our members and their situations to provide personalized support
• Educating our members on the ways we can help them afford life
• Providing meaningful, careful, focused, and ethical product solutions
• Processing transactions like transfers and payments with courtesy and professionalism
• Performing advanced transactions like IRAs, CDs, open accounts, wire transfers, and handling disputes
• Growing with us by staying up-to-date on financial industry trends, products, services, and technological advances
• Sharing your knowledge on effective practices, competitive intelligence, and business opportunities
• Standing shoulder-to-shoulder with our members and teammates to deliver exceptional service

Requirements and Qualifications

To be successful in this role, you'll need:

• Authenticity and a passion for helping others
• Enjoyment of Learning and a desire for a career, not just a paycheck
• Understanding of Financial Products and services, similar to a Relationship Banker or Personal Banker
• Comfort and Confidence in recommending and processing financial products like loans
• Service Excellence awards and high fives for your awesomeness
• Leadership Experience, either formal or informal
• Embracing Change and seeking new ways to serve our members and the community
• Ability to Work Well with Others, even in challenging situations
• Innovative Spirit and a willingness to thrive on challenges
• Belief in Making a Difference and a desire to change the world for people
• Multi-Lingual Capabilities, including Spanish, highly preferred

Career Growth and Learning Benefits

At Canvas Credit Union, we're committed to helping our employees grow and develop their skills. As a Member Service Representative, you'll have access to:

• Comprehensive Training on our products, services, and systems
• Ongoing Coaching and feedback to help you succeed
• Career Advancement Opportunities within our organization
• Professional Development opportunities, including tuition reimbursement and leadership development programs

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and supportive. We strive to balance hard work and high achievement with a fun and relaxed atmosphere. Our employees enjoy:

• Flexible Scheduling options, including a flexible schedule Monday through Saturday
• State-of-the-Art Technology, including computers, phones, printers, and copiers
• Opportunities for Team-Building and socializing with colleagues
• A Culture of Recognition and appreciation for our employees' hard work and contributions

How to Apply

If you're passionate about delivering exceptional customer service and financial solutions, and you're looking for a career with a dynamic and supportive organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

Canvas Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Pre-Employment Background Reviews

Canvas Credit Union conducts pre-employment background reviews, which include:

• Criminal Background Check
• Employment Verification
• Address Verification
• Social Security Number Verification
• Motor Vehicle Record Check
• Sex Offender Registry Check
• Global Sanctions Check

Other Important Information

Please note that:

• Flexible Scheduling is required, including work on Saturdays
• 40-Hour Workweek is required
• Standard Office Equipment will be used, including computers, phones, printers, and copiers
• Physical Demands of the job may include lifting files, bending, stooping, and standing

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time.

Position will be open until filled, or if unable to fill until posting is canceled.