Experienced Pre-Licensed Customer Service Representative - Remote - Insurance Industry - Career Growth Opportunities

Join the Teleperformance Team: Where Passion Meets Purpose

Teleperformance is a global leader in digital business services, empowering the world's top brands to streamline their operations in meaningful and sustainable ways. With a workforce of over 410,000 passionate individuals speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in our communities, with our clients, and the environment.

If you're looking for a career, not just a job, Teleperformance is the perfect place for you. We invest in your future and offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.

Unlock Your Potential as a Pre-Licensed Customer Service Representative

As a Pre-Licensed Customer Service Representative, you will play a critical role in resolving complex consumer issues and providing exceptional support to policyholders. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Our goal is to provide an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

What We Offer

At Teleperformance, we offer a comprehensive benefits package, including:

• Paid Training: A 5-day paid training program to help you prepare for the State Insurance Exam
• Competitive Wages: A competitive salary package
• Full Benefits: Medical, dental, vision, 401k, and more
• Paid Time Off: Enjoy paid time off to relax and recharge
• Employee Wellness and Engagement Programs: Opportunities to engage in wellness and engagement programs

Your Responsibilities

As a Pre-Licensed Customer Service Representative, your key responsibilities will include:

• Resolving Complex Consumer Issues: Use excellent decision-making skills and innovation to resolve high-level consumer issues
• Advising First-Level Representatives: Provide guidance and support to first-level representatives on high-level issues
• Assisting Policyholders with Billing Questions: Respond to policyholders' billing inquiries and concerns
• Providing Support for Policy Changes: Assist policyholders with policy changes and provide recommendations as necessary
• Logical Problem-Solving Skills: Apply logical problem-solving skills to resolve complex issues

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• 6 Months Customer Service Experience: A minimum of 6 months of customer service experience
• Age and Education: Over 18 years of age and a high school graduate or GED
• Typing Speed: Ability to type 25 wpm
• Computer Skills: Comfort with desktop computer systems and Windows operating systems
• Communication Skills: Proven oral and written communication skills
• Call Center Experience: 6 months of call center experience (preferred)
• Organization and Work Prioritization Skills: Ability to prioritize tasks and manage multiple responsibilities
• Availability: Availability to work various shifts

Work from Home Requirements

To work from home with Teleperformance, you will need:

• Internet Connection: A minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP Requirements: ISP must have no packet loss and ping under 50ms
• Proof of Internet Speed: Proof of internet speed required
• Clean and Quiet Workspace: A clean and quiet workspace

Career Growth Opportunities

At Teleperformance, we believe in promoting from within. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company. We offer opportunities for growth and development, and we encourage our employees to take ownership of their careers.

Our Culture

We strive to create a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Why Join Teleperformance?

By joining Teleperformance, you will become part of a global team that is passionate about delivering exceptional customer experiences. You will have the opportunity to grow and develop your skills, work in a collaborative and engaging environment, and be part of a company that is committed to making a positive impact in our communities.

If you're looking for a career that will challenge and inspire you, we encourage you to apply for this exciting opportunity. Join our team and discover your potential!

Apply now and take the first step towards a rewarding career with Teleperformance!