Experienced Full Stack Customer Solutions Manager – Cloud Services & Client Engagement

Join the Amazon Team as a Customer Solutions Manager and Revolutionize Cloud Services

Are you a motivated and experienced professional looking to make a significant impact in the cloud services industry? Do you have a passion for delivering exceptional customer experiences and driving business growth through innovative solutions? Look no further than Amazon's Customer Solutions Manager (CSM) role. As a CSM, you will play a critical role in guiding large and complex clients on their long-term cloud journey, ensuring seamless collaboration between AWS teams, and driving business results through strategic planning and execution.

About Amazon and Our Culture

At Amazon, we are committed to being Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. Our mission is to be the most trusted and respected company in the world, and we achieve this through our core values of ownership, inventiveness, and a passion for delivering exceptional customer experiences. We believe in fostering a culture of innovation, experimentation, and continuous learning, where employees are encouraged to think big, take risks, and push the boundaries of what is possible.

Job Summary

As a Customer Solutions Manager at Amazon Web Services (AWS), you will be responsible for guiding large and complex clients on their long-term cloud journey, ensuring that all AWS teams are working effectively and efficiently to deliver results for the client. You will be a trusted advisor to our clients, utilizing your delivery experience with large-scale engagement, changes, and helping to shepherd them through their phases of AWS adoption. You will drive collaboration between AWS teams, client groups, and planning and supporting significant responsibility migrations.

Key Responsibilities:

• Guide large and complex clients on their long-term cloud journey, ensuring seamless collaboration between AWS teams and delivering business results through strategic planning and execution.
• Develop and execute strategic plans to drive client adoption of AWS services, ensuring alignment with client goals and objectives.
• Build and maintain strong relationships with clients, providing exceptional customer experiences and driving business growth through innovative solutions.
• Collaborate with AWS teams, including Sales, Support, Solutions Architecture, and Professional Services, to deliver client solutions.
• Develop and deliver presentations, reports, and other materials to clients and internal stakeholders.
• Analyze client needs and develop solutions to address their challenges, leveraging AWS services and features.
• Drive client onboarding and adoption of AWS services, ensuring successful migration and integration.
• Manage and prioritize multiple client engagements, ensuring timely and effective delivery of solutions.

Requirements and Qualifications

Essential Qualifications:

• Bachelor's degree in a relevant field.
• Experience driving complex, large-scale IT/digital/business transformation programs.
• Experience in a client-facing role, with a proven track record of delivering exceptional customer experiences.
• Excellent written and verbal communication skills, including the ability to effectively communicate with C-suite/VP level executives.
• Strong organizational and problem-solving skills, with attention to detail and ability to prioritize tasks.

Preferred Qualifications:

• Direct experience implementing AWS/cloud services.
• Strong understanding of key technology and market trends.
• PMP or SCRUM/Agile, SAFe certified.
• Experience working in a fast-paced, dynamic environment with multiple stakeholders.

Skills and Competencies

To be successful as a Customer Solutions Manager at Amazon, you will need to possess a unique combination of skills and competencies, including:

• Strategic thinking and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Strong analytical and project management skills.
• Ability to work in a fast-paced, dynamic environment with multiple stakeholders.
• Passion for delivering exceptional customer experiences and driving business growth through innovative solutions.

Career Growth Opportunities and Learning Benefits

At Amazon, we are committed to helping our employees grow and develop their skills and careers. As a Customer Solutions Manager, you will have access to a wide range of learning and development opportunities, including:

• Comprehensive training programs and workshops.
• Mentorship and coaching from experienced professionals.
• Opportunities for career advancement and growth.
• Access to cutting-edge technologies and innovative solutions.

Work Environment and Company Culture

At Amazon, we pride ourselves on our unique and dynamic work environment, which is designed to foster innovation, collaboration, and creativity. Our company culture is built on our core values of ownership, inventiveness, and a passion for delivering exceptional customer experiences. We offer a range of benefits and perks, including:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Flexible work arrangements and remote work options.
• Access to cutting-edge technologies and innovative solutions.
• A dynamic and supportive work environment.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Salary range: $70,000 - $80,000 per year.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) matching program.
• Flexible work arrangements and remote work options.

How to Apply

If you are a motivated and experienced professional looking to make a significant impact in the cloud services industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

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Conclusion

As a Customer Solutions Manager at Amazon, you will have the opportunity to make a significant impact in the cloud services industry, driving business growth and delivering exceptional customer experiences. With a competitive salary and benefits package, opportunities for career growth and advancement, and a dynamic and supportive work environment, this is an exciting opportunity that you won't want to miss. Apply now and join the Amazon team!