Concierge (Medical Data Entry) - Evening / Overnight - Supporting Hospice Care through Pharmacy Operations

Join Our Team: Concierge (Medical Data Entry) - Evening / Overnight

Delta Care Rx is seeking a highly organized and detail-oriented Concierge (Medical Data Entry) to join our team in an evening/overnight capacity. As a critical component of our pharmacy support operations, you will play a vital role in ensuring seamless medication procurement for our hospice partners across the United States. If you have a passion for delivering exceptional patient care and are skilled in data entry, communication, and multitasking, we encourage you to apply for this exciting opportunity.

About Delta Care Rx

Delta Care Rx is a leading provider of pharmacy services tailored to the unique needs of hospice care. Our mission is to enhance the quality of life for patients and their families by delivering compassionate, patient-centered care. We pride ourselves on our commitment to excellence, innovation, and teamwork. Our team members are the backbone of our organization, and we offer a supportive work environment that fosters growth, learning, and professional development.

Job Summary

As a Concierge (Medical Data Entry), you will be responsible for assisting our pharmacists with the medication procurement process through accurate and efficient data entry. Your primary focus will be on ensuring that patient and prescription information is entered correctly into our online system, coordinating refills, and verifying inventory at our partnering pharmacies. This is a sedentary position that requires excellent communication, organizational, and technical skills.

Key Responsibilities

• Medication Procurement Support: Assist clinicians in the medication procurement process by accurately entering patient and prescription information into our online system.
• Data Verification and Quality Control: Complete verification processes to ensure quality patient care through thorough data review and entry.
• Peer Review and Accuracy: Participate in the second check of peer's work to ensure accuracy and attention to detail.
• Software Navigation and Communication: Navigate between various software systems for communication and completion of assignments, including chat, email, phone calls, and patient profile documentation.
• Productivity and Quality Balance: Maintain a high level of productivity while balancing quality of care to ensure exceptional patient outcomes.
• Phone and Customer Service: Answer phone calls, respond to routine questions, and outreach to pharmacists as needed to resolve issues or clarify information.
• Prescription Refill Coordination: Call in patient prescription refills to designated dispensing pharmacies and verify receipt of refills.
• Pharmacy Partner Outreach: Outreach to pharmacy partners to complete stock checks, ensuring medications are available for patient care.
• Team Collaboration and Training: Work cooperatively with fellow Concierge team members and other teams throughout the organization, and assist in training new team members as assigned.
• HIPAA Compliance: Adhere to all HIPAA protocols to maintain patient privacy and confidentiality.

Requirements and Qualifications

Essential Qualifications

• Education: High School Diploma or equivalent required.
• Attention to Detail: Demonstrated attention to detail and excellent listening skills.
• Communication Skills: Excellent verbal and written communication skills.
• Computer Skills: Excellent computer skills, including proficiency in various software applications and systems.
• Multitasking and Prioritization: Ability to multitask and prioritize efforts effectively.
• Medical Terminology: Basic understanding of medical terminology.

Preferred Qualifications

• Healthcare Experience: Prior experience in healthcare or a related field.
• Pharmacy Experience: Prior experience in a pharmacy-related setting or prescription order entry.
• Technical Skills: Experience with various web browsers (Google Chrome / Firefox), Google Docs, Google Sheets.

Work Environment and Culture

Delta Care Rx offers a dynamic and supportive work environment that values employee well-being and growth. As a Concierge (Medical Data Entry), you will have the opportunity to work in an office setting or from home, with flexible options to suit your needs. Our team is committed to fostering a culture of excellence, innovation, and teamwork.

Work Arrangement

• Office Setting: Work in a comfortable office environment with access to necessary resources and equipment.
• Remote Work Option: Opportunity to work from home with a laptop and necessary software.
• Stand-up Desks: Stand-up desks available upon request to promote comfort and well-being.

Career Growth and Learning Benefits

At Delta Care Rx, we are committed to supporting the growth and development of our team members. As a Concierge (Medical Data Entry), you will have access to:

• Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
• Career Advancement: Opportunities for career advancement and professional growth within the organization.
• Mentorship: Access to experienced mentors who can provide guidance and support.

Compensation and Benefits

Delta Care Rx offers a comprehensive compensation package that includes:

• Competitive Salary: A competitive salary range for this role.
• Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage.
• Perks and Incentives: Additional perks and incentives to recognize and reward employee contributions.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity as a Concierge (Medical Data Entry) - Evening / Overnight. Join our team and contribute to our mission of enhancing the quality of life for patients and their families.

Apply now and take the first step towards a rewarding career with Delta Care Rx!