Customer Success Representative - Partner Education and Support for Innovative Online Learning Solutions

Join the Team That's Revolutionizing Education and Empowering College Students Worldwide

At Wiley, we're passionate about unlocking human potential and making a lasting impact on the education, careers, and lives of hundreds of thousands of college-level students. As a leading provider of interactive online learning content, we're dedicated to helping students succeed and reach their full potential. Our innovative approach to education has already made a significant difference, with over 1.1 million students in over 1,200 academic institutions benefiting from our courseware.

We're excited to partner with The Mom Project to find a talented Customer Success Representative who shares our passion for education and customer success. As a key member of our team, you'll play a vital role in educating and supporting our Partners, ensuring they're knowledgeable about our products and solutions and are successful using them to grow their businesses.

About the Role

As a Customer Success Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional education and customer service. Your primary focus will be on building strong relationships with our Partners, providing coaching and advising on our tools, and helping them find success. You'll work in a fast-paced, ever-changing environment where no two days are ever the same.

Key Responsibilities:

• Educate and support Partners via calls and emails, ensuring they're knowledgeable about our products and solutions
• Build relationships with Partners, coaching and advising them on our tools and helping them find success
• Provide in-the-moment problem-solving, support, and education on our tools, technology, and services
• Collaborate with a dedicated, successful team to achieve shared goals and objectives
• Stay up-to-date with industry trends and developments, applying this knowledge to improve Partner engagement and success
• Develop and maintain a deep understanding of our products and solutions, identifying opportunities to upsell and cross-sell
• Analyze Partner data and feedback, using this information to inform product development and improvement

What We Look for in a Customer Success Representative

We're looking for a talented individual who is passionate about education, customer success, and making a difference in the lives of college students. To succeed in this role, you'll need:

Essential Qualifications:

• A four-year college degree (preferred)
• Emotionally intelligent with excellent interpersonal spoken and written communication skills
• A passion for working with people and a customer-centric mindset
• Exceptional education and customer service mentality
• Outstanding listening skills, with the ability to synthesize information and recommend solutions
• Excellent problem-solving skills and the ability to adapt in a fast-paced, changing environment
• Proficient with technology, and willing to master new tools and systems

Preferred Qualifications:

• Previous experience in customer success, education, or a related field
• Familiarity with online learning platforms and technologies
• Experience working with diverse groups and individuals
• Strong analytical and problem-solving skills

Skills and Competencies Required for Success

To excel in this role, you'll need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced, ever-changing environment
• Strong attention to detail and organizational skills
• Ability to build strong relationships with Partners and colleagues
• Emotional intelligence and empathy
• Adaptability and flexibility

Career Growth Opportunities and Learning Benefits

At Wiley, we're committed to supporting the growth and development of our employees. We offer a range of learning benefits and career growth opportunities, including:

• Meeting-free Friday afternoons, allowing more time for heads-down work and professional development
• Competitive compensation and comprehensive benefits package
• Opportunities for internal mobility and career advancement
• Professional development and training programs
• Flexible work arrangements, including remote work options

Work Environment and Company Culture

At Wiley, we're proud of our company culture and work environment. We strive to create a workplace that is inclusive, supportive, and empowering. Our values include:

• Courageous teammates who are willing to challenge the status quo
• Needle movers who are passionate about making a difference
• Learning champions who are committed to continual learning and growth
• A focus on health and well-being, with a range of benefits and programs to support employee well-being

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A target base pay range of $41,000 to $55,000
• A comprehensive benefits package, including medical, dental, and vision insurance
• Opportunities for bonuses and performance-based incentives
• Flexible work arrangements, including remote work options
• Meeting-free Friday afternoons, allowing more time for heads-down work and professional development

How to Apply

If you're passionate about education, customer success, and making a difference in the lives of college students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application link]. We can't wait to hear from you!