**Experienced Remote Customer Service Representative – E-commerce Support Specialist**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team of talented remote customer service representatives at HelpBulb, a leading customer service agency that partners with top e-commerce brands to provide world-class support to their customers. **About HelpBulb** At HelpBulb, we're on a mission to revolutionize the way e-commerce brands interact with their customers. We believe that exceptional customer service is the key to building lifelong relationships, driving loyalty, and ultimately, driving business growth. Our team of dedicated professionals is passionate about delivering personalized, empathetic, and timely support to customers across various channels, including email, phone, live chat, and social media. **The Role** As an Experienced Remote Customer Service Representative – E-commerce Support Specialist, you will play a critical role in delivering exceptional support experiences to customers of our top e-commerce clients. Your primary responsibilities will include: * Handling customer service tickets across various platforms, including Kustomer, Gorgias, and Zendesk, which we will provide training for (Experience preferred but not required) * Providing timely and high-quality responses to customer inquiries, ensuring that customers receive the support they need to resolve their issues * Working closely with clients to understand their products, services, and brand voice, ensuring that support is delivered in a way that aligns with their values and mission * Collaborating with our team of experts to develop and implement effective support strategies that drive customer satisfaction and loyalty * Participating in ongoing training and development programs to stay up-to-date on the latest customer service trends, technologies, and best practices * Performing basic administrative tasks as required by clients, such as data entry and reporting **What We Look For** To succeed in this role, you will need to possess the following skills and qualifications: * **Excellent English language skills**, with the ability to communicate effectively and professionally in writing and over the phone * **Experience in customer-facing roles**, although not necessarily in customer service specifically (we're looking for individuals with a passion for delivering exceptional support experiences) * **Interest in the e-commerce space**, with a desire to learn about the latest trends, technologies, and best practices in the industry * **Ability to answer multiple inquiries across various channels**, including email, Instagram, live chat, and phone * **Attention to detail**, with a focus on delivering high-quality support experiences that meet or exceed customer expectations * **Relational skills**, with the ability to build rapport with customers, understand their needs, and provide empathetic support * **Ability to remain calm under pressure**, with a focus on de-escalating conflicts and resolving issues in a timely and professional manner * **Availability to work within US timezones (PST, CST, EST)** **What We Offer** As a valued member of our team, you can expect: * **Remote work flexibility**, with the ability to work from anywhere with a reliable internet connection * **Competitive starting salary of $10 per hour** for full-time work (some part-time roles may be available) * **Ongoing training and development programs**, including training on customer service platforms like Shopify and various other help desks * **Opportunities to work closely with Founders and successful entrepreneurs**, learning from their experiences and insights * **Paid time off**, to recharge and refocus **Why Join Our Team?** At HelpBulb, we're passionate about delivering exceptional support experiences that drive customer satisfaction and loyalty. We believe that our team members are the key to our success, and we're committed to providing ongoing training, development, and support to help you grow and thrive in your role. If you're a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to join our team and be a part of our mission to revolutionize the way e-commerce brands interact with their customers. **How to Apply** If you're ready to take your customer service career to the next level, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job