**Experienced Senior Customer Solutions Manager – Energy, Oil & Gas, and Cloud Transformation**

Are you a seasoned professional with a passion for driving cloud adoption and delivering transformational outcomes for large-scale Energy organizations? Do you have a unique blend of technical and business expertise, with a proven track record of success in leading complex projects and influencing C-level executives? If so, we invite you to join our dynamic team at Amazon Web Services (AWS) as a Senior Customer Solutions Manager (CSM) for the Energy, Oil & Gas, and Cloud Transformation team. **About Amazon Web Services (AWS)** As the world's most comprehensive and broadly adopted cloud platform, AWS offers over 175 fully featured services from data centers globally. We pioneered cloud computing and continue to innovate, empowering customers from the most successful startups to Global 500 companies to power their businesses, accelerate innovation, become more agile, and lower costs. At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. **About the Role** We are seeking a highly experienced Senior Customer Solutions Manager (CSM) to join our Energy, Oil & Gas, and Cloud Transformation team. As a CSM, you will be a thought leader and trusted customer advisor, working closely with one or more of the largest Energy industry customers to deliver transformational outcomes on AWS services. Your primary responsibility will be to help large global Energy organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. **Key Responsibilities** As a Senior Customer Solutions Manager (CSM), you will be responsible for: * **Customer Facing Responsibilities:** + Drive and Support Cloud Adoption Plan: Work with the customer and various AWS teams to create a detailed customer plan leveraging customer planning best practices. + Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: Own the adoption, enablement, and governance of the customer's cloud journey, including defining key milestones, removing blockers, and implementing processes to accelerate workload migrations. + Identify & Align on Strategic Opportunities: Work with the Customer Account team to identify and pursue strategic cloud opportunities, including large-scale migrations, data and analytics, digital innovation, high-performance computing, product innovation, and business agility. + Deliver Training Across The Organization: Work with the customer organization and other AWS groups to establish a train-the-trainer program, train the trainers, and leverage internal AWS resources to deliver training across the customer organization at scale. * **Internal Facing Responsibilities:** + Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued, including working with other CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate, and distribute knowledge and best practices. + Customer Account Team Management & Reporting: Align and manage the various activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision. + Collaborate With Internal AWS Teams: Drive and support product and organizational development within AWS by collaborating with various internal AWS teams, including Product Development and other Service teams. + Leveraging Data & Building Repeatable Mechanisms: Leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight, and take responsibility for identifying, documenting, reporting, and analyzing data to ensure that the Customer Account team is measurably achieving the customer's cloud vision and strategy. **Essential Qualifications** To be successful in this role, you will need: * **Leadership Ability:** Demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries. * **Transformation Experience:** Have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes. * **Technical and Business Expertise:** Be motivated by the customer's long-term success, have a mix of technical and business expertise, be data-driven, and have experience delivering large-scale programs. * **Communication and Problem-Solving Skills:** Be detail-oriented, have excellent problem-solving abilities, and an exemplary communicator. * **Collaboration and Autonomy:** Collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries, and lead autonomously and steer through ambiguity. **Preferred Qualifications** * **Cloud Experience:** Have experience working with cloud-based solutions and migrating existing workloads to the cloud. * **Energy Industry Experience:** Have experience working with large-scale Energy organizations and understanding their business vision, culture, and processes. * **Technical Skills:** Have expertise in cloud computing, data analytics, and digital innovation, and be familiar with AWS services and products. * **Business Acumen:** Have a deep understanding of business operations, including finance, marketing, and sales, and be able to communicate effectively with C-level executives. **What We Offer** As a Senior Customer Solutions Manager (CSM) at AWS, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering transformational outcomes for our customers. We offer a competitive compensation package, including: * **Competitive Salary:** A salary that reflects your experience and qualifications. * **Benefits:** A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * **Stock Options:** The opportunity to purchase AWS stock at a discounted rate. * **Flexible Work Arrangements:** Flexible work hours and arrangements, including remote work options. * **Professional Development:** Opportunities for professional development, including training, mentorship, and career advancement. **How to Apply** If you are a motivated and experienced professional with a passion for driving cloud adoption and delivering transformational outcomes for large-scale Energy organizations, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Work-Life Harmony** At AWS, we value work-life harmony and believe that achieving success at work should never come at the expense of sacrifices at home. We offer flexible work hours and arrangements, including remote work options, to support our employees' work-life balance. **Inclusive Team Culture** We have a culture of inclusion that empowers us to be proud of our differences. Our employee-led affinity groups foster a culture of inclusion that inspires us to never stop embracing our uniqueness. We celebrate our differences and believe that diversity is a strength, not a weakness. **Mentorship and Career Growth** We have a career path for you no matter what stage you're in when you start here. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. **Locations** We are open to hiring candidates to work out of one of the following locations: * Miami, FL, USA We look forward to hearing from you! Apply for this job