Experienced Bilingual Customer Service Representative – French and English – Remote Work Opportunity with Concentrix + Webhelp

About Us

Concentrix + Webhelp is a global leader in customer experience and technology innovation, helping top brands around the world improve their activities through exceptional customer experiences (CX) and cutting-edge technology. Our diverse team of over 70 countries comes together to support and uplift each other in our pursuit of success and well-being, united in our mission.

Join Our Team

As a bilingual customer service representative working from home, you will join a team of passionate individuals who share our commitment to delivering exceptional customer experiences. We are looking for talented individuals who are eager to learn and grow with us, and who are passionate about providing top-notch service to our clients.

About the Role

As a bilingual customer service representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be working from home, using a guide to navigate calls in the client's preferred language, and will be required to have a quiet and distraction-free workspace.

Key Responsibilities

• Provide customer support via phone, email, and chat, using a guide to navigate calls in the client's preferred language
• Assist customers in resolving basic technical issues
• Follow, document, and report information in databases
• Maintain a deep understanding of client products and services, including smartphones, tablets, computers, and portable devices
• Be familiar with iOS and/or MacOs, or a comparable technology
• Offer additional products and services
• Provide expert customer experiences... with a smile

Qualifications

We are looking for individuals who possess the following qualifications:

• 1+ year of experience in customer service
• High school diploma or GED
• A quiet and distraction-free workspace at home
• Strong computer navigation skills and knowledge of a computer
• Ability to multitask quickly
• Desire to learn new technologies
• A desktop or laptop computer for testing on PC and Internet
• High-speed internet (no Wi-Fi/hotspots or satellite) and a smartphone

What We Offer

At Concentrix + Webhelp, we believe in investing in our employees, our infrastructure, and our capabilities to ensure the long-term success of our teams and clients. We will invest in you to help you grow your career and develop personally. In this role, you will receive:

• Comprehensive training and performance-based incentives
• Lucrative opportunities for referral bonuses
• Enrolled 401(k) retirement plan; paid time off; medical, dental, and vision insurance
• A comprehensive employee assistance program (EAP)
• Health and wellness programs with partners to promote a healthy work-life balance
• Mentorship programs that support your enriching career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations of Concentrix's Day, Team Appreciation Day, Customer Service Week, Global Clean-Up Day, #MyOneEarthPromise, and more

Career Growth and Development

This is an excellent opportunity to work from home and revolutionize your career path while developing lifelong friendships. We will provide you with all the training, technology, and ongoing support you need to succeed. Plus, at Concentrix + Webhelp, there is a real potential for professional growth (and personal growth). In fact, approximately 80% of our managers and leaders have been promoted from within! That's why we offer a range of free learning and development programs designed to put you on the path to the kind of career you've always envisioned.

Why Join Us?

One of our company's core cultural beliefs is: We defend our employees. That's why we invest heavily in our people, infrastructure, and capabilities to ensure the long-term success of our teams and clients. And we'll invest in you to help you grow your career and develop personally. If you're looking for a change in your career path to work from home with a forward-thinking global organization that values a true inclusive culture and a sense of belonging, then a role as a bilingual customer service representative at Concentrix + Webhelp is exactly the right place for you!

How to Apply

If all of this sounds like the next perfect step in your professional journey, we want to hear from you. Apply now and take the first step towards a rewarding and challenging career with Concentrix + Webhelp.

Last updated: 2024-03-21

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