Experienced Customer Support Representative – TurboTax Tax Software Navigation and Customer Service Expert (Remote Opportunity)

About Working Solutions

At Working Solutions, we're passionate about connecting talented individuals with exciting opportunities to work from home. As a customer experience business process outsourcing leader, we've been providing remote work opportunities to independent contractors across the United States and Canada since 1996. Our mission is to empower individuals to succeed in a flexible and dynamic work environment, while delivering exceptional customer experiences to our clients.

Join the WooHoo! Crew

Are you looking for a remote gig that offers flexibility, autonomy, and the chance to gain experience in different industries? Look no further! As a Working Solutions independent contractor, you'll have access to exclusive contracts, a supportive environment, and the freedom to create your own schedule. Our contractors enjoy a range of benefits, including:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Overview of the Intuit TurboTax Program

As an independent contractor participating in Working Solutions' Intuit TurboTax program, you'll provide customer support via phone, chat, and/or video chat to customers using TurboTax tax software. Your focus will be on software navigation and locating previous tax returns and amendments. To succeed in this role, you'll need to provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities, and escalating when necessary.

Schedule and Compensation

This seasonal contract runs through April 15th, 2024, and offers flexible schedule opportunities. You'll create your own schedule, with availability between 7 am and 11 pm CST, Monday - Sunday. Weekday and weekend options are available. Compensation for this role includes:

• Earn up to $19 per hour
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
• Peak rates apply January - April

Required Skills and Qualifications

To succeed in this role, you'll need to possess the following skills and qualifications:

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Technology and Equipment Requirements

To ensure success in this role, you'll need to meet the following technology and equipment requirements:

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract
• Full PC requirements

Work Environment Requirements

To ensure success in this role, you'll need to meet the following work environment requirements:

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (if on camera)

Important Information

Before applying, please note the following:

• Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program.
• Contractors must successfully pass a criminal background check.
• The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.
• Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions.

How to Apply

Ready to join the WooHoo! Crew? Click the link below to apply:

What to Expect Next

When you're ready to apply, click the link above and complete your profile. You'll then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.

Learn More

For more information about our hiring process and requirements, please visit our FAQs. We're excited to connect with talented individuals like you and look forward to reviewing your application!