Experienced Customer Service Representative - Remote - Performance Marketing Agency - Dynamic and Growth-Oriented Team

Introduction to LQ Digital

LQ Digital is a pioneering performance marketing agency that has been at the forefront of helping brands grow by acquiring their best customers for over 13 years. With a revenue of $50M+ and backed by the prestigious private equity firm Housatonic Partners, we have established ourselves as a leader in the industry. Our headquarters in Oakland, CA, and offices in Albuquerque, NM, Austin, TX, and Shelton, CT, are a testament to our commitment to expansion and excellence. What sets us apart is our unique approach to marketing, where we think like economists, focusing on unit economics and pay-for-performance models. Our vast trove of data guides our business decisions, benchmarks performance, and refines our lifetime value (LTV) model, ensuring that we deliver exceptional results for our clients.

About the Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a remote team member, you will play a vital role in helping our clients build successful, lasting relationships with their customers. Your primary responsibility will be to make and take calls to and from customers, qualifying them before transferring them to a sales representative at the client. You will be working with clients from diverse industries, including mortgages, insurance, education, and other consumer services. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Make and take customer phone calls to qualify them for our clients' services
• Utilize scripts to guide conversations and ensure a seamless customer experience
• Record information on consumer conversations using our systems
• Work with different clients and campaigns to achieve business objectives
• Provide quality customer experiences that meet and exceed our clients' expectations

Essential Qualifications

To be successful in this role, you should possess the following essential qualifications:

• High school diploma or equivalent (preferred)
• Strong communication skills, both written and verbal
• Experience working with computers and proficiency in using various software applications
• A quiet, dedicated workspace that is free from noise and distractions
• Previous call center or customer service experience is a plus
• Military sensitivity is also a plus
• Must live in Texas

Technical Requirements

To ensure that you have the necessary tools to perform your job effectively, please note the following technical requirements:

• Computer Type: Windows-based Desktop or Laptop PC ONLY (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
• Operating System: Windows 10
• Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19” or larger) is highly recommended
• RAM: 4 GB (minimum)
• CPU Processor Speed: Dual Core 2 GHz (minimum)
• Free Disk Space: 20 GB (minimum)
• USB Ports: 2 available (minimum)
• USB Headset: Logitech H390 or equivalent
• Mouse: Standard mouse. No touchpads.
• Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)

Internet Requirements

To ensure a stable and secure internet connection, please note the following requirements:

• Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible
• Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST
• Modern smartphone required for two-factor authentication

What We Offer

In return for your hard work and dedication, we offer a competitive salary starting at $15.00 per hour, flexible shifts between 7 am and 7 pm MST, and a comprehensive benefits package that includes:

• Flexible work schedule
• Paid Time Off
• Medical, Dental, and Vision coverage
• Medical/Dependent flexible spending account (FSA)
• Health Savings Account (HSA)
• 401k
• Short Term Disability
• Life Insurance
• Accident Insurance
• Critical Illness Insurance

Personal Characteristics

We are looking for individuals who embody our core values, including:

• TRUTH: Confidence in their convictions, driving direction out of ambiguity, and excitement about questioning the status quo to get more out of marketing campaigns
• HUSTLE: A strong work ethic, willingness to put in extra effort to achieve goals, and a passion for delivering exceptional results
• PRIDE: Pride in the results delivered for clients, a collaborative approach, and a commitment to excellence without arrogance
• OWNERSHIP: Ability to create urgency for both clients and team members, enthusiasm, and straight talk, with a desire to learn fast and find the next winner
• DRIVEN TO IMPROVE: Openness to candid feedback, initiative, humility, and a strong desire to learn and grow in a start-up environment
• BEYOND SELF: A team-oriented approach, a willingness to give back, add to, and enhance the quality of our LQ way-of-life

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. At LQ Digital, we are dedicated to building a diverse, inclusive, and authentic workplace, and we look forward to welcoming you to our team. Apply now and take the first step towards a rewarding and challenging career with a dynamic and growth-oriented company.