Experienced Customer Success Representative – Education Technology and Support Specialist for College-Level Students

Introduction to Wiley and The Mom Project

We are thrilled to announce an exciting opportunity for a highly motivated and passionate individual to join Wiley as a Customer Success Representative. This role is a unique chance to make a significant impact in the education sector, working with a renowned company that has been a pioneer in unlocking human potential for over two centuries. Wiley's mission is to enable discovery, power education, and shape workforces, and we are committed to creating a work environment that welcomes diversity, fosters growth, and promotes continuous learning.

About the Role

As a Customer Success Representative, you will play a vital role in providing education and support to nearly 3,000 partners, ensuring they are knowledgeable about our products and solutions and are successful in using them to grow their businesses. You will be the primary point of contact for our partners, providing exceptional customer service, coaching, and advising them on our tools and services. Your goal will be to build strong relationships with our partners, understand their needs and wants, and help them achieve their goals.

Key Responsibilities

• Educating and supporting our partners via calls and emails to ensure they are knowledgeable about our products and solutions
• Building relationships with our partners, coaching and advising them on our tools and services, and helping them find success
• Providing in-the-moment problem-solving, support, and education on our tools, technology, and services
• Working alongside a dedicated and successful team to achieve common goals
• Having fun and working hard in a fast-paced and dynamic environment

What We Look for in a Candidate

We are looking for an emotionally intelligent and curious individual who is passionate about working with people and has a strong desire to make a difference in the education sector. The ideal candidate will have exceptional interpersonal and communication skills, both written and spoken, and will be able to build strong relationships with our partners. You will be a team-oriented and collaborative individual with excellent problem-solving skills, able to adapt to a fast-paced and changing environment.

Essential Qualifications

• Four-year college degree preferred
• Emotionally intelligent and curious learner
• Stellar interpersonal and communication skills, both written and spoken
• Passion for working with people and making a difference in education
• Exceptional education and customer service mentality
• Outstanding listening skills, with the ability to synthesize information and recommend solutions

Preferred Qualifications

• Experience in customer success or a related field
• Proficient with technology and willing to master new tools and systems
• Ability to multi-task and adapt to a fast-paced and changing environment
• Strong problem-solving skills and ability to think critically

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to build strong relationships with partners and stakeholders
• Emotional intelligence and empathy
• Ability to adapt to a fast-paced and changing environment
• Strong technical skills and ability to learn new systems and tools

Career Growth Opportunities and Learning Benefits

At Wiley, we are committed to providing our employees with opportunities for growth and development. As a Customer Success Representative, you will have access to a range of training and development programs, including:

• Comprehensive onboarding program to ensure you have the skills and knowledge you need to succeed
• Ongoing training and development programs to help you build your skills and advance your career
• Opportunities for internal mobility and career advancement
• Access to a range of online courses and resources to help you build your skills and knowledge

Work Environment and Company Culture

At Wiley, we are proud of our company culture and work environment. We believe in creating a workplace that is inclusive, supportive, and fun. As a Customer Success Representative, you will be part of a dynamic and fast-paced team that is passionate about making a difference in education. You will have the opportunity to work with a range of stakeholders, including partners, customers, and colleagues, and will be part of a company that is committed to unlocking human potential.

Company Culture Highlights

• Meeting-free Friday afternoons to allow for heads-down work and professional development
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for internal mobility and career advancement
• Access to a range of online courses and resources to help you build your skills and knowledge
• Fun and dynamic work environment with a range of social and cultural events

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a target base pay range of $41,000 to $55,000. We also provide a range of perks and benefits, including:

• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for internal mobility and career advancement
• Access to a range of online courses and resources to help you build your skills and knowledge
• Fun and dynamic work environment with a range of social and cultural events
• Flexible working arrangements, including remote work options

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role in customer success, we encourage you to apply for this exciting opportunity. As a Customer Success Representative at Wiley, you will have the chance to make a real difference in the education sector, working with a range of stakeholders to unlock human potential. You will be part of a dynamic and fast-paced team that is committed to excellence and is passionate about making a difference. Don't miss out on this opportunity to join a leading company in the education sector and take your career to the next level.

Apply now and become part of a team that is shaping the future of education!