Experienced Customer Support Representative – Live Skills Development and Client Success Specialist

Introduction to Bundle and Our Mission

Imagine being part of a revolutionary learning platform that's transforming the way people develop essential human-centered skills. At Bundle, we're passionate about creating a future of learning that's driven by interactive instruction, expert facilitation, and a deep understanding of what it means to be human. As the only 1:1 live skills development solution of its kind, we're committed to helping individuals step forward with confidence, armed with the techniques and perspectives they need to succeed. Our training programs are carefully curated to address the needs of our clients and members, and we're now seeking a talented Customer Support Representative to join our mission-driven team.

About the Role

We're looking for a highly skilled and enthusiastic Customer Support Representative to play a key role in ensuring our clients and members have an exceptional experience with Bundle. As the primary point of contact for our members, you'll be responsible for managing inquiries, resolving technical issues, and providing recommendations and feedback. This is a unique opportunity to join a fast-paced startup environment where no two days are ever the same. If you're passionate about building strong relationships, driving company growth, and being part of a team that's dedicated to making a real difference, we want to hear from you.

Key Responsibilities

• Respond to member inquiries via website chat, email, and text in a timely and professional manner, ensuring that all interactions are handled with empathy and understanding.
• Resolve product or service problems by clarifying the member's question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
• Collaborate with internal teams to resolve all inquiries and tickets efficiently, ensuring that our members receive seamless support and guidance.
• Engage with new or potential members on our website to increase engagement and utilization, providing personalized support and recommendations to help them get the most out of our platform.
• Select appropriate responses to customer issues and work quickly to resolve them, using your excellent problem-solving skills and knowledge of our products and services.
• Answer questions and forward requests from Bundle's concierge line, working closely with our Content and Marketing team to manage expectations and deliver exceptional results.
• Gather member feedback and share it with Bundle stakeholders, helping us to continuously improve and refine our offerings to meet the evolving needs of our clients and members.
• Maintain strong communication with clients and follow up to ensure all inquiries are resolved, providing regular updates and progress reports to keep them informed and engaged.

Requirements and Qualifications

To be successful in this role, you'll need to have:

• 1-2+ years of relevant work experience in customer support or a related field, with a proven track record of delivering exceptional results and building strong relationships with clients and members.
• Availability to work weekdays (Monday-Friday), with a flexible approach to handling multiple projects and prioritizing customer needs.
• Strong communication skills, with the ability to handle high-pressure conversations and provide clear, concise, and empathetic support to our members.
• Excellent time management skills, with the ability to balance multiple projects and prioritize customer needs in a fast-paced environment.
• A high level of professionalism, with a strong work ethic and a commitment to delivering exceptional results and exceeding expectations.
• Comfort and experience working in a fast-paced startup environment, with a willingness to adapt to changing circumstances and priorities.
• Prior experience using HubSpot or similar customer support software is a plus, although training will be provided to the right candidate.

Skills and Competencies

In addition to the requirements and qualifications listed above, we're looking for a candidate who possesses:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, members, and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide creative solutions to our members.
• A customer-centric approach, with a deep understanding of the needs and expectations of our clients and members.
• Ability to work in a fast-paced environment, with a willingness to adapt to changing circumstances and priorities.
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A positive and proactive attitude, with a commitment to delivering exceptional results and exceeding expectations.

Career Growth Opportunities and Learning Benefits

At Bundle, we're committed to helping our team members grow and develop their skills and careers. As a Customer Support Representative, you'll have access to:

• Comprehensive training and onboarding, to ensure you have the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback, to help you continuously improve and refine your skills and performance.
• Opportunities for career advancement, with a clear path for progression and growth within the company.
• Access to our suite of training programs, to help you develop new skills and enhance your knowledge and understanding of our products and services.
• A collaborative and supportive team environment, with a culture of openness, transparency, and mutual respect.

Work Environment and Company Culture

At Bundle, we're proud of our company culture and the values that underpin everything we do. As a Customer Support Representative, you'll be part of a:

• Dynamic and fast-paced startup environment, with a culture of innovation, creativity, and experimentation.
• Collaborative and supportive team, with a strong emphasis on teamwork, communication, and mutual respect.
• Mission-driven organization, with a deep commitment to making a positive impact on the lives of our clients and members.
• Certified Great Place to Work, with a reputation for excellence and a commitment to creating a positive and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits to support your well-being and career development. These include:

• Competitive salary and benefits package, with a range of options to suit your needs and preferences.
• Opportunities for professional development and growth, with access to training, coaching, and mentoring to help you achieve your career goals.
• Flexible working arrangements, with the ability to work from home or remotely, and a range of flexible scheduling options to suit your needs.
• Access to our suite of training programs, to help you develop new skills and enhance your knowledge and understanding of our products and services.
• A collaborative and supportive team environment, with a culture of openness, transparency, and mutual respect.

Conclusion

If you're a motivated and enthusiastic customer support professional, with a passion for building strong relationships and delivering exceptional results, we want to hear from you. As a Customer Support Representative at Bundle, you'll have the opportunity to make a real difference in the lives of our clients and members, while developing your skills and career in a fast-paced and dynamic startup environment. Don't miss out on this exciting opportunity to join our mission-driven team and help shape the future of learning. Apply now to take the first step on an exciting journey with Bundle!