Experienced Data Entry Representative - Electronic Health Record (EHR) File Technician - Remote Opportunity with Evernorth Care Group in Arizona

Key Responsibilities

• Ensures accurate placement of complex health information, including clinical records, in the correct patient EHR within identified timeframes to ensure current patient information is available for continuity and quality of patient care.
• Files documents accurately in the EHR according to approved filing structure, adapts to changes in processes, and meets quality standards of 98% accuracy.
• Ability to reach and maintain 85% - 100% quality assurance trust level in current EHR.
• Ability to achieve precise filing at a rate of 55 pages per hour.
• Prioritizes daily work to include problem-solving and decision-making, independently, with minimal direct supervision.
• Manages own time and work, understands and follows through with minimal direction from supervisor, clinicians, colleagues, and peers.
• Researches patient information in the computer to determine the location of care, Medical Record Number, Medical Identification Number, medical terminology, etc.
• Evaluates issues and makes decisions autonomously for less complex issues, seeks guidance from supervisor for complex issue resolution.
• Performs quality assurance activities to ensure accuracy of filing.
• Appropriately tasks providers for review of scanned documents per accepted protocol.
• Demonstrates a positive customer service approach in all internal and external customer experiences.
• Identifies opportunities for self-development, understands expectations of developing additional competencies, and shares information or concerns openly and honestly.

Essential Qualifications

To be considered for this role, you must have:

• High School diploma or GED required.
• General understanding of medical terminology, including knowledge of diagnostic and therapeutic studies and tests, specialty names, etc.
• One year of customer service experience in healthcare and PC skills required.
• A minimum of one year of Health Information Technology experience preferred.
• Previous EHR experience required, Hyland OnBase Unity Client experience preferred.
• Ability to convey information to customers in a warm, clear, concise manner.
• Good oral and written communication skills required.
• Demonstrates positive customer service behaviors.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote environment.
• Familiarity with electronic health record systems and medical terminology.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent time management and organizational skills.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Attention to detail: Ability to accurately file documents and maintain high-quality standards.
• Customer service skills: Ability to provide professional, courteous, and friendly assistance to customers.
• Communication skills: Ability to convey information clearly and concisely, both orally and in writing.
• Problem-solving skills: Ability to evaluate issues and make decisions autonomously for less complex issues.
• Time management skills: Ability to prioritize daily work and manage own time and work with minimal supervision.
• Adaptability: Ability to adapt to changes in processes and meet quality standards.

Career Growth Opportunities and Learning Benefits

At Evernorth Care Group, we are committed to the growth and development of our employees. As a Data Entry Representative - EHR File Tech, you will have access to:

• Training and development programs: Opportunities to develop new skills and enhance existing ones.
• Career advancement opportunities: Opportunities to advance within the company and take on new challenges.
• Mentorship programs: Opportunities to work with experienced professionals and gain valuable insights and guidance.
• Cross-functional training: Opportunities to work with different teams and gain a deeper understanding of the organization.

Work Environment and Company Culture

At Evernorth Care Group, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that values:

• Collaboration: We work together to achieve common goals and support each other in our roles.
• Innovation: We encourage creativity and innovation in our work and strive to stay ahead of the curve in our industry.
• Respect: We value and respect each other's differences and perspectives.
• Empathy: We care about our customers and each other, and strive to provide exceptional service and support.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: A competitive salary range that reflects your experience and qualifications.
• Benefits: A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off.
• Perks: Opportunities for professional development, flexible work arrangements, and a positive and supportive work environment.

Conclusion

If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. As a Data Entry Representative - Electronic Health Record (EHR) File Technician with Evernorth Care Group, you will play a vital role in our team and contribute to the delivery of high-quality patient care. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply today!