Senior UX Engineer - Transforming Travel Technology with User-Centered Design Excellence

Join the American Airlines Team: Where Innovation Meets Inclusion

At American Airlines, we're not just about connecting people and places; we're about creating a world of possibilities for our team members. As a leading global airline, we're committed to fostering a culture of innovation, inclusivity, and continuous learning. Our mission is to make travel accessible and enjoyable for everyone, and we're looking for talented individuals like you to help us achieve this goal.

About the Role: UX Engineer/Sr UX Engineer, IT

We're on a mission to revolutionize the travel experience through cutting-edge technology and user-centered design. As a Senior UX Engineer, you will play a pivotal role in shaping the future of our customer and employee-facing applications. You'll work closely with cross-functional teams to drive product decisions, leveraging your expertise in UX design, interaction design, and user research. This is a unique opportunity to make a tangible impact on our products and services while growing your skills and career.

Why You'll Love This Job

As a Senior UX Engineer at American Airlines, you'll be part of a multidisciplinary UX team that's passionate about delivering exceptional user experiences. You'll have the autonomy to influence product decisions and own initiatives from conception to implementation. Our team is dedicated to creating innovative solutions that are both functional and delightful, and you'll have the chance to work on projects that make a real difference in people's lives.

Key Responsibilities

• Influence product owner decisions based on UX best practices, design principles, and research, using agile methodologies.
• Collaborate with developers to identify the most effective, efficient, and expedient solutions.
• Collect, analyze, present, and action feedback, managing changes to UX deliverables.
• Present your work in a clear and compelling manner to stakeholders.
• Provide timely status updates on all products, including work left to do, issues, and risks.
• Communicate effectively with team members to drive projects forward.
• Design the visual style, interface, and interaction flow of applications, adhering to design standards and patterns.
• Develop conceptual diagrams, wireframes, visual mockups, and prototypes, considering systems thinking and information architecture.
• Create research strategies, usability test plans, scripts, and scenarios for prototypes.
• Use research techniques to determine ease-of-use and comprehension of designs and ideas.

Qualifications for Success

Minimum Qualifications

• Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related discipline.
• 3 years of experience as a UX practitioner with a background in user experience design, interaction design, or a similar field.
• Experience working closely with developers in an agile environment.
• Experience collaborating across disciplines, product lines, roles, geographical, and time zone boundaries.
• Knowledge and proficiency in using remote unmoderated testing tools and moderated testing devices and platforms.
• Experience with emerging technologies such as Generative AI and Spatial Computing.
• Experience rapidly iterating designs for user testing and development teams.
• Experience in responsive, adaptive, and accessible designs.

Preferred Qualifications

• Master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related discipline.
• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design, or a similar field.
• Experience with Accessibility: WCAG 2.0+ AA compliance, localization, and inclusive design.
• Experience with mobile app design for iOS and Android.

Skills and Competencies

To succeed in this role, you'll need:

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.).
• Advanced analytical skills for complex data problems and sustainable solutions.
• Strong organizational skills for labeling, classifying, and building flows and wireframes.
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users.
• In-depth understanding of qualitative and quantitative research methods.
• Strong understanding of user-centered design principles and trends in web and app design.

Career Growth and Learning Benefits

At American Airlines, we're committed to helping you grow your skills and career. As a Senior UX Engineer, you'll have access to:

• Ongoing training and development opportunities.
• Cross-functional projects that broaden your expertise.
• Mentorship from experienced professionals.
• A culture that encourages innovation and experimentation.

Work Environment and Culture

We're proud of our inclusive and diverse work environment, where everyone is encouraged to be their authentic selves. Our 20+ Employee Business Resource Groups are dedicated to connecting team members with our customers, suppliers, communities, and shareholders. We believe in creating a workplace that is welcoming and supportive, where everyone can thrive.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy:

• Competitive salary and benefits package.
• Travel perks for you, your family, and friends to over 365 destinations.
• Comprehensive health benefits, including virtual doctor visits and flexible spending accounts.
• Wellness programs to support your physical and mental well-being.
• 401(k) program with employer contributions.
• Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Journey

If you're passionate about creating exceptional user experiences and are looking for a challenging and rewarding role, we want to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn. Apply now and join our team of innovators and change-makers!

Don't Hesitate, Apply!

Take the first step towards a fulfilling career with American Airlines. Submit your application today and be part of our mission to transform the travel experience through technology and user-centered design.