Experienced Catastrophe Property Adjuster – Remote Opportunities Available for Multiple Locations Across the United States

Introduction to Erie Insurance

Erie Insurance is a Fortune 500 company that has been providing top-notch insurance services to its customers for over 95 years. With a diverse and inclusive team of over 5,000 employees and more than 2,200 independent agencies, we strive to be Above all in Service^® to our customers and employees alike. Our company culture is built on values of diversity, nimble learning, self-development, and information management, making us an ideal workplace for individuals who are passionate about delivering exceptional service and growing their careers.

Job Overview

We are seeking experienced and skilled Catastrophe Property Adjusters to join our team in multiple remote locations across the United States. As a Catastrophe Property Adjuster, you will play a critical role in handling all types of catastrophe property claims, assisting assigned field offices with day-to-day property claims, and providing exceptional service to our policyholders. This is a work-from-home position that requires frequent travel to various locations within our operating footprint, which includes PA, NY, MD/DC, NC, VA, WV, TN, WI, IL, IN, OH, and KY.

Key Responsibilities

• Establish immediate contact with policyholders regarding their loss and drive to the site of damage within the assigned territory or other locations as required
• Set and manage adequate reserves within designated authority and properly identify and assess damage
• Determine liability and total value of claim, prepare a proper estimate relating to the identified damages, and obtain an agreed scope of work and cost of repair with contractors and/or policyholders
• Properly document claim files with all activities and submit final reports to files for closure
• Determine or decline payment and issue checks as required, negotiate claims with plaintiff attorneys when necessary, and assign and supervise the handling of property losses by independent adjusters when necessary
• Attend industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department
• Assist assigned field offices as necessary when not on catastrophe duty and bring assigned property claims to conclusion
• Provide monthly operational maintenance of the Sprinter Van attached to the office where the CAT adjuster is domiciled

Essential Qualifications

• High school diploma or equivalent required
• Five years of claims handling experience, or equivalent, including two years of property claims handling experience, required
• Strong technical knowledge of structural damage repair and valuation techniques or equivalent required
• Successful completion of Associate in Claims (AIC) program preferred
• Proficiency with estimating software (preferably Symbility) or equivalent, preferred
• Appropriate license as required by state
• Valid driver's license and good driving record required

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment with frequent travel
• Strong communication and interpersonal skills, with the ability to work effectively with policyholders, contractors, and other stakeholders
• Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction
• Strong analytical and problem-solving skills, with the ability to make sound decisions and judgments

Skills and Competencies

• Values diversity, nimble learning, self-development, and information management
• Collaborates and works effectively with others to achieve common goals
• Customer-focused, with a strong emphasis on delivering exceptional service and satisfaction
• Job-specific knowledge of claims handling, property damage repair, and valuation techniques
• Cultivates innovation and optimizes work processes to achieve efficiency and effectiveness
• Instills trust and ensures accountability, with a strong focus on ethics and integrity

Career Growth Opportunities and Learning Benefits