Experienced Customer Service Agent – Remote/Hybrid Opportunity with Competitive Salary and Benefits

Introduction to Grainger and Our Mission

Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom, dedicated to serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Our purpose, We Keep the World Working®, is at the heart of everything we do, and we're committed to delivering services and solutions that save our customers time and money. We're now seeking a passionate and experienced Customer Service Agent to join our team in a remote/hybrid role, contributing to our mission and growing with our company.

Job Highlights and Benefits

This is an exceptional opportunity to work with a renowned company, offering a competitive salary starting at $15.80/hour with three automatic raises in 12 months, bringing your pay to $17.00/hour. You'll enjoy a hybrid work environment, with three days onsite and two days at home, and the potential to earn additional flexibility to work from home up to 5 days a week. Our comprehensive benefits package includes medical, dental, vision, and life insurance coverage, paid time off, company holidays, access to up to 30% of your paycheck before payday, and a 6% company contribution to a 401(k) Retirement Savings Plan, among other perks.

Key Responsibilities

• Build and maintain strong customer relationships by responding to a high volume of inbound phone calls in a professional and courteous manner.
• Collaborate with customers and Sales team members daily in a team-based environment to resolve customer inquiries and concerns.
• Utilize computer programs and systems to manage customer accounts, process orders, and resolve pricing and invoicing discrepancies.
• Apply credit and implement return procedures as needed, ensuring customer satisfaction and adherence to company policies.
• Work effectively in a fast-paced environment, navigating multiple PC-based programs simultaneously and meeting productivity standards.

Essential Qualifications

• High School diploma or equivalent required.
• At least 1 year of customer service experience, preferably in a call center or similar environment.
• Ability to commute to our facility from your home and have a secure workspace at home dedicated to job activity.
• Proficiency in operating and navigating multiple PC-based programs at once, with stable internet connectivity (upload speed > 5 megabits per second, download speed > 15 megabits per second, and ping < 80 milliseconds).

Preferred Qualifications

• Previous experience in a remote or hybrid work environment, with the ability to work independently and as part of a team.
• Excellent communication and problem-solving skills, with the ability to resolve customer complaints and concerns in a professional and courteous manner.
• Familiarity with customer relationship management (CRM) software and other relevant systems.
• Ability to adapt to changing priorities and deadlines, with a strong focus on customer satisfaction and productivity.

Career Growth Opportunities and Learning Benefits

At Grainger, we're committed to the growth and development of our team members. As a Customer Service Agent, you'll have access to comprehensive training and development programs, including our 8-week onsite training academy, to help you build the skills and knowledge needed to succeed in your role. You'll also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and diversity. We're committed to creating a welcoming workplace where everyone can build a career and fulfill our purpose to keep the world working. We recognize and celebrate individual differences, and we're proud to be an equal opportunity workplace. As a Customer Service Agent, you'll be part of a dynamic and supportive team, working together to deliver exceptional customer service and drive business results.

Compensation, Perks, and Benefits

In addition to a competitive salary and comprehensive benefits package, you'll enjoy a range of perks and benefits, including employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. We're committed to supporting the well-being and financial security of our team members, and we're proud to offer a range of programs and benefits that recognize and reward your contributions to our company.

Conclusion and Call to Action

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding and challenging career with Grainger. Join our team and contribute to our mission to keep the world working!

Apply now and discover a career that's right for you. We look forward to hearing from you!