Experienced Customer Service Representative – Insurance Industry Professional for GEICO's Fredericksburg, VA Office

Introduction to GEICO and Our Mission

For over 75 years, GEICO has been a leader in the insurance industry, standing out for its low rates, exceptional service, and innovative marketing strategies. As one of the nation's largest and fastest-growing auto insurers, we pride ourselves on our commitment to excellence and our dedication to providing top-notch service to our policyholders. Our success is built on the foundation of our talented and diverse team of associates, and we are now seeking a skilled and motivated Customer Service Representative to join our team in Fredericksburg, VA.

About the Role

As a Customer Service Representative at GEICO, you will be the first point of contact for our policyholders, providing them with personalized service and support to meet their needs. Your primary responsibilities will include answering billing questions, making policy changes, and offering recommendations to ensure that our customers receive the best possible service. If you are a people person with a passion for problem-solving and a commitment to delivering exceptional customer service, we want to hear from you.

Key Responsibilities:

• Provide outstanding customer service to policyholders, responding to their inquiries and resolving their issues in a timely and professional manner
• Answer billing questions, make policy changes, and offer recommendations to ensure that customers receive the best possible service
• Work effectively in a fast-paced, high-volume call center environment, prioritizing tasks and managing multiple responsibilities
• Develop and maintain a thorough understanding of GEICO's products and services, staying up-to-date on new developments and initiatives
• Collaborate with colleagues and other departments to ensure that customer needs are met and that issues are resolved efficiently

Qualifications and Skills

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically to customer concerns. You should be a team player with a positive attitude, a willingness to learn, and a commitment to delivering exceptional customer service. Additionally, you should be comfortable working in a fast-paced environment and be able to adapt quickly to changing circumstances.

Essential Qualifications:

• High school diploma or equivalent required
• Experience providing outstanding customer service, preferably in a call center or insurance industry setting
• Effective communication and interpersonal skills, with the ability to listen actively and respond empathetically
• Ability to work effectively in a fast-paced, high-volume call center environment
• Willingness to learn new skills and adapt to changing circumstances

Preferred Qualifications:

• Previous experience in the insurance industry, preferably in a customer-facing role
• Knowledge of insurance products and services, including auto, home, and life insurance
• Experience working with computer systems and software, including customer relationship management (CRM) tools
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box

Career Growth Opportunities and Learning Benefits

At GEICO, we are committed to the growth and development of our associates, providing opportunities for training, career advancement, and professional development. As a Customer Service Representative, you will have access to a range of learning resources, including paid training, licensures, and certificates. You will also be eligible for salary increases, with many associates seeing a base salary increase of 10% within their first year. Top performers can see increases of up to 15%, providing a clear path for career advancement and financial growth.

Work Environment and Company Culture

GEICO is a dynamic and inclusive workplace, committed to diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where every associate feels valued and supported. Our associate-led Employee Resource Groups provide a platform for associates to connect, share ideas, and promote diversity and inclusion initiatives. We also offer a range of benefits and perks, including premier medical, dental, and vision insurance, paid vacation, sick and parental leave, and a 401(k) plan.

Compensation, Perks, and Benefits

As a Customer Service Representative at GEICO, you will be eligible for a competitive salary of $21.34 per hour, or $43,000.10 annually. You will also be eligible for a range of benefits, including:

• Premier medical, dental, and vision insurance with no waiting period
• Paid vacation, sick and parental leave
• 401(k) plan
• Tuition reimbursement
• Paid training, licensures, and certificates

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As a Customer Service Representative at GEICO, you will have the opportunity to grow your career, develop your skills, and make a real difference in the lives of our policyholders. Apply now to join our team and take the first step towards a rewarding and challenging career in the insurance industry.