Experienced Pre-Licensed Customer Service Representative - Remote Career Opportunity with Comprehensive Training and Licensing Support

Introduction to Teleperformance

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At Teleperformance, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 410,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Unlock Your Potential with Teleperformance

If you are looking for a career that offers more than just a job, Teleperformance is the place for you. We are committed to investing in your future and providing you with the tools and support you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues in a fast-paced environment. With our comprehensive training program, you will be equipped with the skills and knowledge you need to excel in your role and advance your career.

Comprehensive Training and Licensing Support

At Teleperformance, we believe in investing in our employees' futures. That's why we offer a 5-day paid training program to help you prepare for the State Insurance Exam. You'll receive paid study time, study materials, and support from our experienced trainers to ensure you have everything you need to succeed. Once you pass your exam, we'll support you in obtaining your license in all 50 states and territories where we operate. This is a unique opportunity to launch your career as a licensed insurance professional and take your skills to the next level.

Responsibilities

As a Pre-Licensed Customer Service Representative, your responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary
• Using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines

Qualifications

We're looking for fearless and inspired individuals who are passionate about delivering exceptional customer service. To be successful in this role, you'll need:

• At least 6 months of customer service experience
• To be over 18 years of age
• Able to type 25 wpm
• A high school graduate or GED equivalent
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred qualifications include 6 months of call center experience, but we're willing to train the right candidate.

Work from Home Requirements

To work from home as a Pre-Licensed Customer Service Representative, you'll need:

• A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• An ISP with no packet loss and ping under 50ms
• Proof of internet speed
• A clean and quiet workspace

Benefits and Perks

At Teleperformance, we offer a range of benefits and perks to support your career and well-being, including:

• Paid training and comprehensive development programs
• Competitive wages and performance-based incentives
• Full benefits, including medical, dental, vision, and 401(k) matching
• Paid time off and employee wellness programs
• Opportunities for career advancement and professional growth

Our Culture and Values

At Teleperformance, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.

Career Growth Opportunities

At Teleperformance, the sky's the limit. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company. We're committed to helping you achieve your career goals and providing you with the tools and support you need to succeed. With our comprehensive training programs and opportunities for advancement, you'll be able to take your career to the next level and achieve your full potential.

Conclusion

If you're looking for a career that offers more than just a job, look no further than Teleperformance. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to work in a collaborative and engaging environment, interact with people from all walks of life, and resolve complex consumer issues in a fast-paced environment. With our comprehensive training program, you'll be equipped with the skills and knowledge you need to excel in your role and advance your career. Apply now to join our team and start your journey to success.