Remote Customer Service Representative – Ultimate Medical Academy Graduates – Work from Home Opportunity with Concentrix + Webhelp

Introduction to Concentrix + Webhelp

Imagine being part of a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging. Concentrix + Webhelp is a company that has consistently earned awards for being one of the World's Best Workplaces, having the Happiest Employees, and being one of the Best Companies for Career Growth. As a remote Customer Service Representative, you will have the opportunity to join an organically diverse team from over 70 countries, where every member contributes to and supports each other's success and well-being.

Reimagine Your Career

Are you looking for a career change that offers the flexibility of working from home? Do you want to be part of a company that values its employees and provides opportunities for growth and development? As a remote Customer Service Representative at Concentrix + Webhelp, you will be part of a team that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.

Career Growth and Personal Development

This role offers a great opportunity to develop a new career path and build lasting relationships with your colleagues. At Concentrix + Webhelp, you will receive all the training, technologies, and ongoing support you need to succeed. With a strong focus on career growth and personal development, about 80% of our managers and leaders have been promoted from within. We also offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals.

Job Responsibilities

As a Customer Service Representative working from home, your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services to customers
• Delivering expert customer experiences with a smile

Essential Qualifications

To be successful in this role, you will need:

• To be an Ultimate Medical Academy Graduate
• At least 1 year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• To reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not essential, the following qualifications are preferred:

• An associate degree or higher
• A 2-year medical certification

What's in it for You

At Concentrix + Webhelp, we invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service Representative, you will be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Work Environment and Company Culture

At Concentrix + Webhelp, we pride ourselves on our inclusive and supportive company culture. Our team is diverse, and we value the unique perspectives and contributions of every employee. As a remote Customer Service Representative, you will be part of a global team that is passionate about delivering exceptional customer experiences and making a positive impact on the world.

Conclusion

If you are looking for a new challenge and want to be part of a company that values its employees and provides opportunities for growth and development, then this remote Customer Service Representative role at Concentrix + Webhelp is the perfect opportunity for you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice.

How to Apply

To apply for this role, please click on the "Apply Job" link and follow the instructions. We look forward to receiving your application and welcoming you to our team.