Experienced Customer Service Representative - Launch Your Insurance Career with Teleperformance's Paid Training Program - Remote

Join Teleperformance, a Global Leader in Digital Business Services, and Start Your Journey to Becoming a Licensed Insurance Agent

Teleperformance is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With a presence in over 50 countries and a team of more than 410,000 passionate individuals speaking over 300 languages, we are a force for good in supporting our communities, clients, and the environment. If you're looking for a career that offers growth, development, and a chance to make a real impact, you've come to the right place.

About Our Insurance Program

At Teleperformance, we're committed to helping you achieve your career goals. That's why we're offering a unique opportunity to become a Licensed Insurance Agent through our comprehensive 5-day paid training program. You'll receive the support you need to prepare for the State Insurance Exam, including a dedicated Trainer, study materials, and coverage of the exam costs. Upon passing the exam, we'll support you in obtaining your license in the 50 states and territories we operate in.

Key Responsibilities

As a Pre-Licensed Customer Service Representative, you'll play a critical role in resolving complex consumer issues and providing exceptional support to policy holders. Your responsibilities will include:

• Resolving high-level consumer issues and advising first-level representatives on complex matters
• Assisting policy holders with billing questions and concerns, and providing support for policy changes
• Providing recommendations and adjusting policies as necessary to meet policy holders' needs
• Utilizing excellent decision-making skills and innovation to respond to consumer concerns while adhering to company and departmental guidelines

Qualifications and Requirements

We're looking for talented individuals who are passionate about delivering exceptional customer service and are eager to launch their insurance career. To be considered, you'll need:

• A minimum of 6 months of customer service experience
• To be at least 18 years old
• A typing speed of at least 25 words per minute
• A High School diploma or GED
• Comfort with desktop computer systems and Windows operating systems
• Proven oral and written communication skills
• Logical problem-solving skills and the ability to prioritize tasks effectively
• Availability to work various shifts, including potentially flexible or rotating schedules

While not required, having 6 months of Call Center experience is preferred, and will be considered a valuable asset in your application.

Work from Home Requirements

To work effectively from home, you'll need to meet our internet connection requirements, which include:

• A minimum subscribed download rate of 12.0 Mbps
• A minimum subscribed upload rate of 3.0 Mbps
• No packet loss and a ping under 50ms
• Proof of internet speed will be required
• A clean and quiet workspace that is free from distractions

What We Offer

At Teleperformance, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Our benefits include:

• Paid training for our insurance program
• Competitive wages and full benefits, including Medical, Dental, Vision, and 401k
• Paid Time Off and employee wellness and engagement programs
• Opportunities for career advancement and professional growth
• A dynamic and collaborative work environment that fosters creativity and innovation

Career Growth and Development

At Teleperformance, we believe in investing in our employees' futures. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to develop your skills and advance your career in the insurance industry. Our comprehensive training program and ongoing support will help you achieve your goals and succeed in your role.

Our company culture is built on a foundation of inclusion, diversity, and respect. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Why Choose Teleperformance?

Teleperformance is an Equal Opportunity Employer that values diversity and promotes inclusion. We offer a dynamic and collaborative work environment that is conducive to creativity, innovation, and growth. Our global scale and local presence allow us to be a force for good in supporting our communities, clients, and the environment.

If you're looking for a career that offers growth, development, and a chance to make a real impact, we encourage you to apply for this exciting opportunity. Join our team of passionate individuals and start your journey to becoming a Licensed Insurance Agent with Teleperformance's paid training program.

Apply Now and Launch Your Insurance Career

If you're ready to take the first step towards a rewarding career in the insurance industry, we invite you to apply for this exciting opportunity. With our comprehensive training program and ongoing support, you'll have the tools you need to succeed and advance your career. Don't miss out on this chance to join our team and start your journey to becoming a Licensed Insurance Agent.

Teleperformance is committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We look forward to receiving your application!