Experienced Data Entry Clerk for Energy Services Programs - Remote Work Opportunity with a Purpose-Driven Non-Profit

Join the Making Opportunity Count Team: Empowering Positive Change in Fitchburg, MA

At Making Opportunity Count (MOC), we're on a mission to enhance the lives of individuals and families in Fitchburg, MA, by fostering community growth, providing essential services, and promoting holistic well-being. As a non-profit human services agency, we're dedicated to making a lasting impact. Our dynamic team is united by a shared passion for creating positive change, and we're now seeking an experienced Data Entry Clerk to join our team in a remote work capacity.

About Our Energy Services Programs

Our Energy Services Programs are designed to support low-income individuals and families in need. As a Data Entry Clerk, you will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of these programs. Your contributions will directly impact the lives of our clients, helping us to deliver essential services and promote energy efficiency.

Key Responsibilities

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt, ensuring seamless communication and data management.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc., to ensure data accuracy and compliance.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services, fostering a culture of teamwork and excellence.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc., providing administrative support to the team.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed, demonstrating flexibility and adaptability.
• Attend all required staff meetings, supervision, training, and contractual meetings, staying engaged and informed about program developments.
• Participate in mandatory agency training and other relevant professional development activities, enhancing your skills and knowledge.
• Ensure strict confidentiality is maintained in all aspects of the role, upholding the trust and integrity of our clients and the organization.
• Perform related work as required, demonstrating a willingness to take on new challenges and responsibilities.

Essential Qualifications and Skills

To succeed in this role, you will need:

• An Associate degree or equivalent professional experience, providing a solid foundation in administrative or human services work.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes, demonstrating your ability to navigate complex social dynamics.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing for flexibility and adaptability.
• Bilingual Spanish skills are preferred, but not required, reflecting our commitment to serving diverse communities.

Skills and Competencies

To excel as a Data Entry Clerk with MOC, you will need:

• Strong data entry skills, with attention to detail and accuracy.
• Proficiency in using database systems, including Monday.com, CMS, and other program-specific platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate with program staff and clients.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A commitment to maintaining confidentiality and upholding the trust and integrity of our clients and the organization.

Career Growth Opportunities and Learning Benefits

At MOC, we're committed to supporting your professional growth and development. As a Data Entry Clerk, you will have access to:

• Mandatory agency training and other relevant professional development activities, enhancing your skills and knowledge.
• Opportunities for career advancement within the organization, reflecting our commitment to promoting from within.
• A supportive and collaborative work environment, fostering a culture of teamwork and excellence.

Work Environment and Company Culture

At MOC, we pride ourselves on our positive and inclusive work culture. As a remote worker, you will:

• Enjoy a flexible work environment that suits your lifestyle, with the ability to work from home or other remote locations.
• Be part of a dynamic team united by a shared passion for creating positive change.
• Have access to a range of fantastic benefits, including health, dental, FSA, and vision insurance, paid time off, hybrid work opportunities, student loan forgiveness, tuition remission, employer-sponsored retirement, pet insurance, and employee discounts.

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.
• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

Join Our Team: Make a Meaningful Difference in the Community

If you're a motivated and detail-oriented individual with a passion for creating positive change, we encourage you to apply for this exciting opportunity. As a Data Entry Clerk with MOC, you will play a crucial role in supporting our Energy Services Programs and making a lasting impact in the lives of our clients. Apply now to join our team and experience a workplace that values your well-being and personal growth!