Customer Service Representative - Work From Home Opportunity with CVS Health in South East Region - Flexible Schedule, Career Growth, and Comprehensive Benefits

Join CVS Health, a Fortune 5 Company, and Make a Difference in People's Lives

Are you looking for a flexible work-from-home schedule and a chance to balance your priorities while helping people on their path to better health? CVS Health, a leading healthcare company, is currently hiring Customer Service Representatives for its Pharmacy Benefit Manager (PBM) division. As a Customer Service Representative, you will play a vital role in assisting members with their pharmacy benefit plans, providing excellent customer service, and simplifying their healthcare experience.

About CVS Health and the PBM Division

CVS Health is a renowned healthcare company that aims to redefine the way people access healthcare services. The PBM division is a critical part of the organization, responsible for managing pharmacy benefits and providing support to members. As a Customer Service Representative, you will be part of a high-energy team that is passionate about delivering exceptional customer service and making a positive impact on people's lives.

Key Responsibilities

• Take inbound calls from members and respond to their queries regarding prescription insurance, medication coverage, and mail-order prescriptions.
• Provide accurate and timely solutions to members' concerns, ensuring that they understand their coverage and options.
• Resolve member complaints and issues on the first call, demonstrating empathy and a customer-centric approach.
• Maintain a thorough understanding of pharmacy benefit plans, medication coverage, and related policies to provide effective support to members.
• Adhere to HIPAA and governmental compliance requirements, ensuring the confidentiality and security of member information.

Qualifications and Requirements

Essential Qualifications

• 6 months of experience interacting with customers in a call center, retail, customer service, hospitality, or military environment.
• Verifiable High School diploma, GED, or equivalent.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong communication and interpersonal skills.

Preferred Qualifications

• 1 year of experience working in a Call Center environment or Healthcare-related field.
• 6 months of work-from-home experience.
• Healthcare certification (e.g., Med Assistant) is a plus.
• Previous experience in a PBM or healthcare organization is desirable.

What We Offer

At CVS Health, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• 401(k) plan.
• Employee discount.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Flexible Schedule and Work Environment

We understand the importance of work-life balance. As a Customer Service Representative, you will have a flexible schedule that allows you to balance your priorities. We offer full-time schedules starting at 30 hours per week, with varying days off and hours. Our call centers operate 7 days a week, 7am-11pm EST for Work-From-Home employees.

As a Work-From-Home employee, you will be required to maintain a secure workspace with approved internet speed requirements and adhere to HIPAA and governmental compliance requirements. We will provide comprehensive training to ensure your success in the role.

Career Growth and Learning Opportunities

At CVS Health, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and pharmacy benefits.
• Take on new challenges and responsibilities.
• Advance to leadership roles or specialize in a particular area.

Why Join CVS Health?

CVS Health is a dynamic and purpose-driven organization that is making a difference in people's lives. By joining our team, you will be part of a company that is:

• Redefining the way people access healthcare services.
• Committed to delivering exceptional customer service.
• Dedicated to helping people on their path to better health.

How to Apply

If you are a motivated and customer-centric individual looking for a flexible work-from-home opportunity, we encourage you to apply for this role. Our application process is simple:

1. Apply online.
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position.

Don't miss this opportunity to join CVS Health and make a positive impact on people's lives. Apply now and take the first step towards a rewarding career!

CVS Health is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference in people's lives.