Customer Service Representative for 100% Remote Education FinTech Company - IonTuition

Join IonTuition's Customer Service Team and Make a Difference in Students' Lives

Are you ready to embark on a fulfilling career in customer service, working for a company that is passionate about making a positive impact on students' and alumni's lives? Do you thrive in a fast-paced, dynamic environment and are looking for a fully remote role that offers flexibility and growth opportunities? If so, we have an exciting opportunity for you to join IonTuition's Customer Service team as a Customer Service Associate!

About IonTuition and the Education FinTech Industry

IonTuition is a pioneering Education FinTech company that has been revolutionizing the way students and alumni manage their educational obligations since its inception in 2011. With a comprehensive suite of services, including Cohort Repayment Management, Employer Student Loan Benefits, Default Prevention & Recovery, Student Enrollment Management, and Alumni Placement Verification Services, IonTuition is dedicated to providing innovative solutions that cater to the evolving needs of the education sector. As a Customer Service Associate, you will play a vital role in delivering exceptional customer experiences, driving business growth, and contributing to the company's mission.

Key Responsibilities

• Provide best-in-class customer service to IonTuition's various lines of business, handling inbound and outbound customer calls, emails, chats, and texts in a timely and professional manner.
• Utilize CRM systems to manage technical inquiries, follow up on customer issues, and ensure resolution.
• Maintain accurate records, update demographic and contact information, and notate all interactions.
• Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans.
• Comprehend and apply training material on various topics, sharing new concepts and content with the team.
• Adhere to federal and state laws governing the industry, client Statement of Work standards, and company guidelines and policies.
• Meet Key Performance Indicators (KPIs) and monthly performance goals, demonstrating productivity and efficiency.

Essential Qualifications and Skills

To be successful as a Customer Service Associate at IonTuition, you will need:

• A high school diploma or equivalent.
• At least 1 year of customer service experience, preferably in a fast-paced, deadline-driven environment.
• Excellent communication and interpersonal skills, with the ability to establish and maintain rapport with customers.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and multitask.
• A self-starter with a great degree of internal motivation, able to work independently in a remote setting.
• Technical skills, including the ability to operate and navigate various technical devices and systems, troubleshoot common computer issues, and utilize CRM systems.

Preferred Qualifications

While not mandatory, the following qualifications will be considered a plus:

• Experience working in the education or financial services industry.
• Knowledge of student loan repayment options and processes.
• Familiarity with CRM systems and other customer service software.

What We Offer

At IonTuition, we pride ourselves on being an employee-driven organization that values honest, open communication and feedback. As a Customer Service Associate, you can expect:

• A competitive benefits package, including medical, dental, vision, and life insurance.
• Opportunities for advancement and career growth within the company.
• Diverse experience working on IonTuition's various lines of business.
• The flexibility to work from home (WFH) with company-provided equipment.
• A dynamic, supportive work environment that fosters collaboration and innovation.

Training and Onboarding

During the first two weeks of employment, you will undergo comprehensive training, conducted Monday to Friday between 8 am and 5 pm CST. This training will equip you with the knowledge and skills necessary to excel in your role and provide exceptional customer service.

Company Culture and Values

At IonTuition, we are committed to creating a work environment that is inclusive, diverse, and respectful. We believe in promoting a culture of open communication, transparency, and feedback, where employees feel valued and empowered to contribute to the company's success. As an equal opportunities employer, we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Compensation and Benefits

We offer a competitive hourly rate of $17.00, along with a comprehensive benefits package that includes:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Conclusion

If you are a motivated, customer-focused individual looking for a challenging and rewarding role in a dynamic, growing company, we encourage you to apply for the Customer Service Associate position at IonTuition. Join our team and be part of a company that is making a difference in the lives of students and alumni. With its commitment to employee growth, flexible work arrangements, and comprehensive benefits, IonTuition offers an exceptional opportunity for career advancement and personal fulfillment.

Don't miss this chance to be part of a pioneering Education FinTech company and take your customer service career to the next level!