Experienced Customer Service Representative - Content Moderator for Fast-Growing Tech Companies

Join TaskUs, a Leader in Outsourced Digital Services and Customer Experience

At TaskUs, we're revolutionizing the way technology companies deliver customer experience. With a cloud-based infrastructure and a presence in 12 countries, we're serving clients in the fastest-growing sectors, including social media, e-commerce, gaming, and more. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, and we're committed to creating an inclusive environment that fosters growth and innovation.

About Us

TaskUs started with a bold idea to create a different breed of Business Processing Outsourcing (BPO). We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world. Our commitment to our employees' well-being is reflected in our competitive industry salaries, comprehensive benefits packages, and various departments dedicated to Total Rewards, Wellness, HR, and Diversity.

Content Moderation Rater: The First Point of Contact for Customer Issues

As a Content Moderation Rater, you'll be the first point of contact for customers, owning and solving issues from start to finish. You'll work with customers via phone, chat, and/or email to troubleshoot software and/or device issues, delivering fast customized solutions and creating support tickets to provide the fastest and easiest resolution. If you're passionate about delivering exceptional customer experiences and have a strong bias towards doing what's right for our community, we want to hear from you!

Key Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately, and on time
• Become and remain knowledgeable about products and community standards
• Make well-balanced decisions and be personally driven to be an effective advocate for our community
• Display strong interpersonal skills, verbal and written communication skills, and empathy
• Troubleshoot software and/or device issues and deliver fast customized solutions
• Create support tickets to provide the fastest and easiest resolution

Essential Qualifications

To succeed as a Content Moderation Rater, you'll need:

• Impeccable communication and writing skills
• General curiosity about how and why things work the way they do
• Ability to quickly learn and articulate technical concepts
• Ability to empathize with users and convey confidence through written interactions
• Well-versed in chat and email etiquette, with a fine-tuned attention to detail
• Moderate-level expertise in Excel and proficiency in Microsoft Office suite
• 1+ years of customer service experience

Preferred Qualifications

While not required, having experience in content moderation, technical support, or a related field can be a plus. We're also looking for individuals who are passionate about delivering exceptional customer experiences and have a strong understanding of community standards.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering:

• Competitive industry salaries
• Comprehensive benefits packages
• Opportunities for internal mobility and professional growth
• A culture that values diversity, equity, and inclusion
• A commitment to creating a positive impact on the community

Career Growth Opportunities

At TaskUs, we're committed to supporting the growth and development of our employees. As a Content Moderation Rater, you'll have opportunities to:

• Develop your technical skills and knowledge
• Improve your communication and interpersonal skills
• Take on new challenges and responsibilities
• Advance your career within TaskUs

Work Environment and Company Culture

TaskUs is a remote-friendly company, and as a Content Moderation Rater, you'll have the flexibility to work from home. We're committed to creating an inclusive environment that fosters collaboration, innovation, and growth. Our People First culture is reflected in our various departments dedicated to Total Rewards, Wellness, HR, and Diversity.

Compensation, Perks, and Benefits

While we can't disclose specific compensation details, we can assure you that we offer competitive industry salaries and comprehensive benefits packages. Our commitment to our employees' well-being is reflected in our various perks and benefits, including opportunities for internal mobility and professional growth.

Join Our Team!

If you're passionate about delivering exceptional customer experiences and have a strong bias towards doing what's right for our community, we want to hear from you! At TaskUs, we're committed to creating an inclusive environment that fosters growth and innovation. Apply now to join our team as a Content Moderation Rater and experience firsthand our dedication to supporting People First.

TaskUs is an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. If you need reasonable accommodations in any part of the hiring process, please let us know.

To apply, please visit our careers page at https://www.taskus.com/careers. We look forward to hearing from you!